Neerav Sharma

• To lead the Rooms Division with a strong focus on operational excellence, commercial performance and exceptional guest experiences.
• To drive sustainable business growth through strategic planning, financial discipline and revenue optimisation.
• To develop high-performing teams and foster a culture of accountability, innovation and service excellence.
• To contribute to the hotel’s long-term success by supporting organisational goals, enhancing brand value and delivering measurable business results.

Hospitality leader with over 14 years of international experience, including 10+ years with Hyatt Hotels Corporation, across luxury and upscale hospitality brands in India, the United Kingdom, Germany and Seychelles. Proven expertise in leading Rooms Division operations, driving commercial performance, enhancing guest satisfaction and delivering operational excellence. Experienced in financial planning, revenue optimisation, pre-opening operations, talent development and cross-functional leadership, with a strong focus on profitability, service excellence and business growth.

• Provide strategic leadership for the Rooms Division, ensuring operational excellence across Front Office and Housekeeping.
• Drive departmental profitability through effective budgeting, forecasting, financial planning and cost optimisation.
• Partner with Revenue Management to maximise occupancy, ADR, RevPAR and overall rooms revenue.
• Deliver departmental KPIs by driving guest satisfaction, quality, productivity and commercial performance.
• Analyse business performance, market trends and operational data to identify growth opportunities and improve profitability.
• Lead initiatives that enhance operational efficiency, service delivery and the overall guest experience.
• Champion service excellence by consistently achieving high guest satisfaction, online reputation and quality audit scores.
• Oversee VIP arrivals, long-stay guests and service recovery, ensuring exceptional guest engagement and brand loyalty.
• Maintain rigorous compliance with Hyatt brand standards, statutory requirements, internal controls and operational policies.
• Lead quality assurance programmes, operational audits and continuous improvement initiatives across the Rooms Division.
• Collaborate with Revenue Management, Sales, Finance, Engineering, Security and Food & Beverage to achieve hotel-wide business objectives.
• Contribute to annual business planning, budgeting, forecasting and strategic initiatives as a member of the leadership team.
• Build, mentor and develop high-performing departmental leaders through coaching, succession planning and performance management.
• Foster a culture of accountability, collaboration, innovation and continuous learning across the Rooms Division.
• Optimise workforce planning, labour productivity and departmental resources while maintaining service excellence.
• Drive operational readiness through effective risk management, crisis preparedness and business continuity planning.
• Strengthen cross-functional collaboration to ensure seamless guest journeys and operational consistency.
• Identify and implement process improvements that enhance operational effectiveness, financial performance and guest satisfaction.
• Support the Executive Committee in delivering the hotel’s commercial, operational and strategic objectives.
• Promote a culture of excellence that upholds Hyatt’s values while driving sustainable business growth and long-term success.