Mohammad Naeem

EXPERIENCE 11/2022 - present Senior executive FHRM GURGAON, INDIA As a Senior executive Issue Resolution where we handle escalated customer issues that couldn't be resolved at the initial support level. Mentoring and Training by providing guidance, and assisting junior team members in their professional development by helping them enhance their troubleshooting skills and develop their customer service abilities. Communication and Collaboration by coordinating efforts with different teams, providing timely updates to stakeholders, and ensuring a smooth resolution process. Overall, as a Senior associate in an escalation team,I play a critical role in resolving complex customer issues, ensuring customer satisfaction, and improving the overall support process. Being a Senior executive I have a good no. of years of experience in respective fields and have acquired a deep understanding of company policies, and processes. Played a crucial role in building and maintaining client relationships. To work in a positive environment in which I can further grow professionally, develop personally, and can contribute to the growth and development of the organization as a whole. Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

• Taken on leadership responsibilities within the Escalation Team. Inspire and motivate team members to achieve their goals. Develop strategies for team development, including training programs, performance evaluations, and fostering a positive team culture.
• Ensured that customer escalations are handled promptly.