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NEERU BHATIA
Cabin Crew Instructor/ Trainer
Delhi
Summary
Committed to driving exceptional success within corporate landscape through diligence and confidence, fostering organizational growth and advancement.
Over 23 years of aviation expertise, emphasizing customer service excellence, innovative recruitment strategies, comprehensive training development, and effective operational coordination.
Overview
24
24
years of professional experience
1
1
Language
Work History
ExCabin Crew Instructor/Cabin Crew Trainer
Swiss International Airlines
08.2011 - 01.2025
- Guarantee passenger safety and comfort during travel
- provide exceptional and enjoyable service to guests on board
- Verified and ensured adequate uplift of all catering stocks and amenities
- Facilitate enjoyable flights for guests and colleagues, ensuring all depart with smiles.
- Enforced compliance with all standard operating procedures
- Manage and oversee inventory processes
- Facilitated efficient and timely service execution
- Deliver first aid to individuals in need
- Co-ordinate and work with the team ensuring proper communication
- Market in-flight sales products
- Focus in building rapport with customers
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Improved student performance by defining clear goals and communicating performance metrics.
- Optimized learning plans based on student performance and feedback.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Check crew, trainer & grooming in-charge
SpiceJet Ltd.
11.2005 - 07.2011
- Protect passenger welfare and facilitate comfort throughout journey
- Enforce safety protocols and procedures during flights by team of attendants.
- Reinforce adherence to company grooming standards for cabin crew.
- Administer in-flight assessments to validate compliance with knowledge standards set for cabin crew.
- Curate remarkable and enjoyable encounters for guests aboard.
- Review and validate that all catering supplies and supplementary amenities maintain adequate levels.
- Ensured compliance with all specified standard operating procedures.
- Managed and upheld grooming standards across team members.
- Train and strengthen skills of trainee cabin attendants
- Lead briefings and de-briefings to guarantee complete awareness of safety protocols and first aid procedures.
- Coordinated equitable workload distribution within team, allocating specific tasks to all members.
- Nurture welcoming flight atmosphere for both guests and team members, achieving smiles at departure.
- Promoted understanding of processes among new trainees through effective guidance and support. Resolved trainee inquiries to foster comfort and streamline onboarding experience.
- Coordinated walk-in interview logistics for human resource team during periods of low activity.
- Executed preliminary evaluations of walk-in candidates, highlighting eligibility, BMI, personality attributes, and communication abilities.
- Directed recruitment campaigns and selected optimal candidates for organization.
Cabin crew
Jet Airways India Pvt. Ltd.
04.2003 - 02.2005
- Safeguard passenger well-being and enhance comfort on board
- Verify execution of all mandated standard operating procedures
- Ensure top-tier customer service quality
- Control and ensure proper inventory management
- Facilitated efficient and timely completion of service tasks.
- Implement first aid measures for injury management
- Manage team interactions to promote seamless communication
- Advertise in-flight sales items
- Nurture customer interactions to foster trust
Course coordinator
IAAN School of Mass Communication
12.2001 - 03.2003
- Market diverse courses offered by organization
- Assess needs of students seeking enrollment and guide selection of suitable courses
- Communicating and coordinating across various organizational levels
- Maintaining records of new participants and gathering timely feedback
- Assisting organization with student onboarding processes
- Exploring and developing innovative strategies to promote courses
- Ensuring targets meet desired timelines
Education
Graduate In B.A - undefined
University of Delhi
Skills
Disaster readiness and evacuation strategies, FAA regulatory compliance, Effective communication, skills, Conflict management, Cultural sensitivity Collaborative teamwork, Curriculum development, Facilitation of training sessions, Leadership and mentorship
Interests
AWARDS & RECOGNITIONS
Multiple appreciation letters from Customers traveling on board and Team Leaders during my service tenure in all airlines (Swiss International Airlines, Spice jet Ltd & Jet Airways Pvt. Ltd)
Rated as THE BEST CABIN CREW – JET AIRWAYS (Delhi Base), in the month of September 2004.
TRAINING
- Certified Knowledge Of Safety And Evacuation Procedures In Airbus, Boeing 737-800 And Boeing 737-900
- Certified Knowledge Of First Aid, DGR, Voice & Accent, Soft skills, Personality Development & Customer Services
- Trained On Sales Promotion And Business Development
- Certified First - Aid trainer by American Heart Association, Bangalore
Timeline
ExCabin Crew Instructor/Cabin Crew Trainer
Swiss International Airlines
08.2011 - 01.2025
Check crew, trainer & grooming in-charge
SpiceJet Ltd.
11.2005 - 07.2011
Cabin crew
Jet Airways India Pvt. Ltd.
04.2003 - 02.2005
Course coordinator
IAAN School of Mass Communication
12.2001 - 03.2003
Graduate In B.A - undefined
University of Delhi