Neeru Dhaka
Retail Operations Supervisor
Faridabad,HR
Summary
A competent Professional with 3+ years of experience in the Fashion Industry. Insightful and extremely details oriented, with the ability to foresee Fashion Trends. Experience in Market research, Design and Communication with Buyers and Sellers across the globe.
Currently working as a retail Operations Supervisor, supporting the entire team on driving sales, providing an excellent client experience, building strong talent and ensuring efficient and effective backend operations. Seeking work for an organisation with international clientele in order to learn more about Global Fashion.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Retail Operations Supervisor
The Luxury Closet Inc
Dubai
10.2020 - Current
- Driving operational improvement and efficiency
- Ensure that company retail policies, procedures, and operational guidelines are adhered to
- Drive retail team performance, managing staff and meet performance goals
- Ensure that all performance issues, and other issues are addressed in an appropriate and timely manner
- Keep abreast with industry standards and best practices
- Helping shape and execute website strategies to drive revenue
- Managing a dedicated Portfolio of Elite Buyers and VIP Sellers and assisting them with the process flow.
- Managing all channels of Customer interaction, email, chat, phone
- Identifying and assessing customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
- Aim at converting general inquiries into a sale
- Aspire to bring customer delight in each and every interaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents where applicable
- Maintain positive and professional interaction with all the departments associated with the operations department.
Designer
Richa & Co. Gurugram
06.2019 - 07.2020
- Managing Design process and Product Development for US based RTW brands
- Conducting Research to identify new trends, fabrics, techniques, seeking design inspirations, interpreting color palettes and developing products as per buyer's requirements.
Assistant Designer
Matrix Clothing Pvt. Ltd
06.2018 - 05.2019
- Assisted Design and Merchandising team for developing designcollections and Visual Merchandising.
Education
High School
Modern Vidya Niketan Aravali Hills
Faridabad 04.2001 -
Bachelor Of Design - Fashion and Knitwear
National Institute of Fashion Technology
Kannur 06.2014 - 06.2018
Skills
Client Relations
Seller Relations
Pricing and Negotiation
Retail Management
Fashion Analysis
Partnerships Management
Product Design and Development
Inventory Management
Visual Merchandising
Time Management and Service orientation
Accomplishments
- Star Performer for 4 consecutive months
- Ambassador of TLC Values for Teamwork and Respect
- Recognition for Customer Excellence as well as Discipline
Timeline
Retail Operations Supervisor
The Luxury Closet Inc
10.2020 - Current
Designer
Richa & Co. Gurugram
06.2019 - 07.2020
Assistant Designer
Matrix Clothing Pvt. Ltd
06.2018 - 05.2019
Bachelor Of Design - Fashion and Knitwear
National Institute of Fashion Technology
06.2014 - 06.2018
High School
Modern Vidya Niketan Aravali Hills
04.2001 -