Neeshu Gautam
New Delhi
Summary
Opportunistic sales professional builds mutually profitable relationships with customers. Concentrates on increasing sales while improving customer satisfaction rates. Places high priority on developing workable solutions to customer needs.
Overview
3
3
years of professional experience
Work History
Sales & Marketing Coordinator
Dugar Overseas Pvt. Ltd.
New Delhi
03.2021 - 04.2023
- Created various accounting and sales documents, such as invoices, sales orders and quotations
- Addressed and solved customer complaints such as missing deliveries and inaccurate orders in a timely and efficient fashion
- Kept up-to-date product knowledge such as availability, price and specifications
- Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions
- Thoroughly checked order to ensure accuracy before sending to warehouses for dispatch
- Processed customer orders through email, live chat or phone, taking information such as client, card, delivery and product details
- Updated and maintained sales and customer records to facilitate smooth delivery processes
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Maintained detailed records of all imported and exported products.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
- Checked import and export documentation to determine cargo contents.
- Assisted in the preparation of documents related to import and export activities, such as invoices, bills of lading, and customs declarations.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Delivered vehicles safely and efficiently to their destination on time.
- Unloaded vehicles from car carrier upon arrival at destination site.
Accounts
Advocates
New Delhi
07.2020 - 03.2021
- Created and sent invoices to customers for purchases of products and services, following up on ageing account balances
- Income Tax Return Filing (ITR)
- Purchase and Sales Order Processing
- Books Of Accounts
Education
Master of Commerce - Accounting, Economics, Statistics, Finance, Business Management
Indira Gandhi National Open University
New Delhi, Delhi02.2023
Bachelor of Commerce -
University of Delhi
New Delhi, Delhi01.2020
1 Year Diploma -
F-TEC
New Delhi, Delhi04.2018
12th -
Ramanujan Sarvodaya Kanya Vidyalaya
New Delhi, Delhi03.2016
10th -
Ramanujan Sarvodaya Kanya Vidyalaya
New Delhi, Delhi03.2014
Skills
- Sales Goals
- Sales skills
- Sales coordination
- B2B sales
- Payroll
- Sales reporting
- Salesforce CRM
- Target setting and management
- Data input and arranging
- Customer service
- Product knowledge
- Microsoft excel
- Product and Service Sales
Personal Information
- Father's Name: Rambabu Gautam
- Mother's Name: Leela Gautam
- Date of Birth: 10/17/97
- Gender: Female
- Marital Status: Single
Hobbies and Interests
- Dancing
- Singing
- Teaching
- 4 Years Experience of Home Tuition
- Natural Born Dancer and Singer
Timeline
Sales & Marketing Coordinator
Dugar Overseas Pvt. Ltd.
03.2021 - 04.2023
Accounts
Advocates
07.2020 - 03.2021
Master of Commerce - Accounting, Economics, Statistics, Finance, Business Management
Indira Gandhi National Open University
Bachelor of Commerce -
University of Delhi
1 Year Diploma -
F-TEC
12th -
Ramanujan Sarvodaya Kanya Vidyalaya
10th -
Ramanujan Sarvodaya Kanya Vidyalaya
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