Neeta Mehra

· Conducting operational and technology UK/ Non-IT transition projects from initiation to implementation across various sectors (F&A, Pharma, Insurance)

· Ensure proper compliance protocols/procedures are adhered to and applied correctly

· Managing PIA (Privacy Impact Assessment) and SIA (Solution Impact Assessment) wherever necessary

· Review operational and contractual documents to ensure compliance

· Collaborating with various stakeholders, including Customer Facing Units, HR and internal teams, to ensure seamless transitions

· Prepare detailed report and presentation outlining the findings of the due diligence process

· Develop and manage comprehensive transition plans, ensuring meticulous progress tracking

· Maintain a detailed RAID log to identify potential risks, monitor issues and track actions effectively

· Working experience on Merges and Acquisitions projects

· Stay updated on relevant industry trends and regulations

· As an extra initiative, I am providing support to PMO Team to help address the current resource shortage

• Define and maintain processes for tracking and reporting on MTP benefits and Investment Spend.
• Develop and manage comprehensive transition plans, ensuring seamless transitions.
• Maintain governance of CFU incremental benefits and transitions.
• Shape real-time insights dashboards for management reporting.
• Work closely with GBS initiative owners to identify, qualify, track, and report CFU transition benefits.
• Provide the PMO professional interface to senior managers within the GBS Transformation team.
• Maintain, promote, and ensure consistent use of PMO tools, standards, and methodologies across stakeholder communities.
• Lead high-level governance meetings for the Senior Management Team.

• Led PMO for ATOS contract, ensuring strong governance over project schedules, time tracking, travel expenses, and overtime for both internal and external teams.
• Coordinated and managed all program management reporting requirements, monitoring scope against budget to provide detailed financial summaries and ensure projects stayed within budget.
• Oversaw risk and issue governance, following up with PMs and senior management to ensure timely actions.
• Administered SharePoint team site, organizing folder structures and permissions to comply with program manager policies.
• Maintained records of meeting agendas, published minutes, and chaired governance and dispute meetings.
• Identified areas for improvement and implemented Continuous Improvement (CI) practices within the team.
• Managed Clarity tasks, including task code creation, modification, and closure.

• Provided functional leadership to a team of 10, ensuring timely billing and collection.
• Successfully transitioned processes from Tech Mahindra to BT.
• Monitored team performance, set monthly goals, managed leave planning, and work allocation.
• Prepared data for quarterly and annual ratings and appraisals.
• Conducted daily team huddles to discuss challenges, solutions, process improvements, and deliverables.
• Studied team utilization and prepared monthly utilization data.
• Produced SLA-KPI data and presented it to stakeholders during monthly review calls.

• Successfully transitioned the BASF pilot batch, ensuring seamless process integration.
• Managed end-to-end MPLS delivery orders, including validation, pricing review, implementation, customer acceptance, and closure.
• Delivered process training to new hires, creating SOPs, process maps, and maintaining detailed meeting minutes.

• Supported European and CEE Market Units in the day-to-day operations of AstraZeneca, ensuring smooth transitions and efficient processes.
• Successfully transitioned operations from AstraZeneca UK to Genpact India.
• Created and maintained critical records, including customer, vendor, general ledger, cost centre, material, purchase information records (PIR), bank keys, and HRMM (Human Resource Mini-Master).
• Managed the creation and maintenance of P2P (Procure to Pay) and T&E (Travel & Expense) hierarchies, ensuring accurate and efficient workflows.
• Prepared and sent monthly KPI reports to clients, conducted monthly audits as part of SOX controls, and chaired monthly review calls with customers.

• Managed invoice processing and vendor queries through emails and calls, ensuring efficient resolution and communication.
• Maintained team invoice data and supported the Team Manager in preparing monthly dashboards.