Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neeta Rath

Procurement Professional
Mumbau

Summary

Forward-thinking Strategic Sourcing Manager possessing drive and competitive spirit to achieve successful results and create fulfilling experience for clients and candidates. Bringing [Number] years of experience sourcing all levels of talent in [Industry]. Tech-savvy individual proficient in [Software]. Dedicated collaborator well-versed in managing recruitment teams and targeting sourcing strategies.

Overview

19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Sourcing Manager

GEP
Mumbai
04.2013 - Current
  • Administered agreements by negotiating change orders, executing contract extensions and resolving administrative issues.
  • Liaised with internal and external stakeholders to identify and leverage contract value opportunities.
  • Educated HR and hiring teams on recruiting best practices, interviewing processes and expectations.
  • Conducted pre-screening phone and in-person interviews for qualified candidates.
  • Delivered procurement impact savings in accordance with [Type] objectives.
  • Calculated and reported actual and projected sourcing savings by spend categories.
  • Developed and implemented strategic purchasing procedures and control systems to reduce direct costs and carrying costs.
  • Collaborated with strategic partners to develop and manage key performance indicators and quality assurance processes.
  • Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power.
  • Analyzed spend data to identify and execute cost-savings, cost-avoidance and value analysis opportunities.

Customer Service Advisor

JP Morgan Chase
Mumbai
09.2012 - 03.2013
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.

Sr. Customer Service Advisor

3 Global Services
Mumbai
09.2009 - 08.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Cross-trained and backed up other customer service managers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.

Sr. Quality Analyst

Kasyap Iserve
Mumbai
08.2008 - 08.2009
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Sr. Customer Service Advisor

Intelenet Global Services Limited
Mumbai
08.2005 - 08.2006
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Processed debit and credit card and electronic check payments.

Education

SSC -

St. Elias High School
Mumbai
04.2001 -

HSC -

Rizvi College of Arts Science & Commerce
Mumbai
04.2001 -

Diploma in Supply Chain Management -

NMMIS
Mumbai
06.2022 - Current

Skills

Oracle

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Certification

Training the Trainer

Timeline

Training the Trainer

10-2022

Diploma in Supply Chain Management -

NMMIS
06.2022 - Current

Sourcing Manager

GEP
04.2013 - Current

Customer Service Advisor

JP Morgan Chase
09.2012 - 03.2013

Sr. Customer Service Advisor

3 Global Services
09.2009 - 08.2012

Sr. Quality Analyst

Kasyap Iserve
08.2008 - 08.2009

Sr. Customer Service Advisor

Intelenet Global Services Limited
08.2005 - 08.2006

SSC -

St. Elias High School
04.2001 -

HSC -

Rizvi College of Arts Science & Commerce
04.2001 -

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Neeta RathProcurement Professional