Neeta Rath
Procurement Professional
Mumbau
Summary
Forward-thinking Strategic Sourcing Manager possessing drive and competitive spirit to achieve successful results and create fulfilling experience for clients and candidates. Bringing [Number] years of experience sourcing all levels of talent in [Industry]. Tech-savvy individual proficient in [Software]. Dedicated collaborator well-versed in managing recruitment teams and targeting sourcing strategies.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sourcing Manager
GEP
Mumbai
04.2013 - Current
- Administered agreements by negotiating change orders, executing contract extensions and resolving administrative issues.
- Liaised with internal and external stakeholders to identify and leverage contract value opportunities.
- Educated HR and hiring teams on recruiting best practices, interviewing processes and expectations.
- Conducted pre-screening phone and in-person interviews for qualified candidates.
- Delivered procurement impact savings in accordance with [Type] objectives.
- Calculated and reported actual and projected sourcing savings by spend categories.
- Developed and implemented strategic purchasing procedures and control systems to reduce direct costs and carrying costs.
- Collaborated with strategic partners to develop and manage key performance indicators and quality assurance processes.
- Managed and developed relationships with suppliers to attain maximum cost efficiency and leverage buying power.
- Analyzed spend data to identify and execute cost-savings, cost-avoidance and value analysis opportunities.
Customer Service Advisor
JP Morgan Chase
Mumbai
09.2012 - 03.2013
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
Sr. Customer Service Advisor
3 Global Services
Mumbai
09.2009 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
Sr. Quality Analyst
Kasyap Iserve
Mumbai
08.2008 - 08.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sr. Customer Service Advisor
Intelenet Global Services Limited
Mumbai
08.2005 - 08.2006
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Processed debit and credit card and electronic check payments.
Education
SSC -
St. Elias High School
Mumbai 04.2001 -
HSC -
Rizvi College of Arts Science & Commerce
Mumbai 04.2001 -
Diploma in Supply Chain Management -
NMMIS
Mumbai 06.2022 - Current
Skills
Oracle
Global Sourcing Strategies
Cost Reduction Initiatives
Raw Material Purchasing
Negotiation Strategies
Transition Plans
Supplier Performance
Supply Base Development
Contract Negotiation
Account management
Procurement expertise
Category Management
Certification
Training the Trainer
Timeline
Training the Trainer
10-2022
Diploma in Supply Chain Management -
NMMIS
06.2022 - Current
Sourcing Manager
GEP
04.2013 - Current
Customer Service Advisor
JP Morgan Chase
09.2012 - 03.2013
Sr. Customer Service Advisor
3 Global Services
09.2009 - 08.2012
Sr. Quality Analyst
Kasyap Iserve
08.2008 - 08.2009
Sr. Customer Service Advisor
Intelenet Global Services Limited
08.2005 - 08.2006
SSC -
St. Elias High School
04.2001 -
HSC -
Rizvi College of Arts Science & Commerce
04.2001 -