Travel
NEETA RODGE
Operations Team Lead
Mumbai
Summary
Experienced and effective Operations Leader bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations within a company or department. Strong team player with ability to handle multiple projects simultaneously with a high degree of accuracy. Position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Team Leader
ACCENTURE SOLUTIONS PRIVATE LTD
Mumbai
05.2016 - Current
- Motivate and strategize how the team will meet client approved metrics and targets
- Evaluate staff performance and provided coaching to address inefficiencies.
- Monitor non-performing metrics and BQ’s analysts through root cause analysis and solid action planning
- Prepare career development plan for the analysts and provide guidance on how to achieve personal and career goals
- Conduct regular reviews of operations and identified areas for improvement.
- Elevate and escalate red flags to management on a duty of care perspective
- Perform monthly review sessions to gather insights and innovation ideas
- Manage leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Built strong relationships with customers through optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Create an engaging and fun at work atmosphere for the team
- Encourage team by rewards & recognition for their best performance & core value.
Key Accounts Manager
EXULT IT INFRASTRUCTURE AND SERVICES
Mumbai
01.2015 - 05.2016
- Responsible for determining the project requirements, drafting and issuance of projects proposals, review RFP (Request for Proposal) tenders and documentation
- Effectively & accurately communicate project plans, daily task assignment, monitor, track the progress and control the team’s deliverables
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Vendor Management
- Built and maintained strong client relationships to drive business growth.
- Track & manage change notices and change orders in the database
- To anticipate new business development opportunities and strategic planning
- Developed and delivered presentations to key customers to position products and services.
Team Leader
HOMEWARD RESIDENTIAL INDIA PVT LTD (Formerly Known as AHMSI/Option One)
Pune
02.2007 - 11.2013
- Managed teams Attendance (AMS), Leave Management, Staffing requirement to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to service.
- Access the eligibility of a borrower for Home Affordable Mortgage Program
- Perform master audits for loan types (Fixed, Interest Only, Loan Modification etc) and process them as per the matrix
- Worked for Tax Escrow & Non-Escrow process of paying property taxes, handling delinquencies & pre-cycle audits of tax lines.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Regular updates sharing with onsite process owners with best practices followed
Customer Care Executive
WORLD NETWROK SERVICES, British Airways
Pune
05.2006 - 02.2007
- Project on processing travel itineraries on ATPCO system for different destinations
- Identified complex Fare construction for varied types of journeys
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Care Executive
WORLD NETWORK SERVICES, MNDC Team
Mumbai
11.2003 - 05.2006
- Worked for British Airways Cargo consignments prepare cargo rates sheet and maintain filing, database.
- Analyze correct cargo rates basis origin & destination, type of cargo consignments as per the rates sheet
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained and managed customer files and databases.
- Used industry expertise to mentor new joiners within team
Call Centre Executive
TELEBRANDS INDIA PVT LTD
Mumbai
02.2002 - 09.2002
- Inbound calls process to provide information on various consumer products.
- Cross selling the best deals of products to the customers
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
Bachelor of Commerce -
Mumbai University
05.1997 - 04.2001
Higher Secondary School Certification - Commerce
R.K.Talreja College
Ulhasnagar 05.1995 - 04.1997
Secondary School Certification -
New English High School
Badlapur 06.1994 - 06.1995
Diploma - Airline, Travel & Tourism, Hotel Management
Melange Institute of Management
Dombivali 04.2001 -
Skills
Teamworkundefined
Accomplishments
- Developed strong organizational and communication skills through coursework, working on group projects and volunteer various Accenture internal events "Donate Jeans", “Eat for Cause”, Tree Plantation drive, NGO visits.
- Demonstrated a high level of initiative and creativity for skills to develop effective solutions through CSR events and people engagement activities like "BE Operation" initiative Empowering workplace team with communication & Life Skills through training on weekends programme and "POPUP Skills” Digital Literacy Awareness Programme for workplace team.
- Implemented "Thank You Note" idea across Accenture/Client sites
- Rewards & Recognition: Star of Business Award for displaying commendable performance in ensuring process and overall delivery excellence.
- Core Values Champion Award: For living our company core values and bringing in a cultural legacy. Recognized for the accomplishment in Leader appreciation program.
- Big Heart Award: Received this team award for the contribution towards the CSR initiative drives and successfully trained the workplace team through "POPUP Skills” & DLAP sessions.
- #beRelevant: Recognized on the Accenture Operations "Wall of Fame" for one of the #beOperations Principles.
- Onsite Transition (Homeward Residential-2012): Four months visit to onsite for the transition of new “Foreclosure” process assessment.
- Highflyer (Homeward Residential-2009): As a Top Performer in the team for few consecutive months, got nominated for “Highflyer” on-site learning program in United States for two weeks.
VALUE CREATOR:
MILESTONES:
Interests
Music
Yoga
Photography
Timeline
Team Leader
ACCENTURE SOLUTIONS PRIVATE LTD
05.2016 - Current
Key Accounts Manager
EXULT IT INFRASTRUCTURE AND SERVICES
01.2015 - 05.2016
Team Leader
HOMEWARD RESIDENTIAL INDIA PVT LTD (Formerly Known as AHMSI/Option One)
02.2007 - 11.2013
Customer Care Executive
WORLD NETWROK SERVICES, British Airways
05.2006 - 02.2007
Customer Care Executive
WORLD NETWORK SERVICES, MNDC Team
11.2003 - 05.2006
Call Centre Executive
TELEBRANDS INDIA PVT LTD
02.2002 - 09.2002
Diploma - Airline, Travel & Tourism, Hotel Management
Melange Institute of Management
04.2001 -
Bachelor of Commerce -
Mumbai University
05.1997 - 04.2001
Higher Secondary School Certification - Commerce
R.K.Talreja College
05.1995 - 04.1997
Secondary School Certification -
New English High School
06.1994 - 06.1995
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