Neeta Shivnani
Gujarat
Summary
Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development. Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Knowledgeable people manager with over 16 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
People Operations Manager
Bank Of America
06.2007 - Current
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Utilized data visualization tools to effectively communicate business insights.
- Created dashboards to monitor and track key performance indicators.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
- Implemented business intelligence solutions to increase operational efficiency.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Developed custom value stream mapping to monitor production efficiency.
- Worked with cross-functional teams to develop and implement processing improvements and drive quality mindset improving, overall process quality and improvement in productivity.
Education
Bachelors of Commerce
Mumbai University
Mumbai CitySkills
- Communication
- Conflict Resolution
- Coaching and Mentoring
- Problem Solving
- Project Management
- Agile Principles
- Microsoft Office Excel
- Stakeholder management
- Continuous Improvement
- Budget Administration
- Presentations and Demonstrations
- Scrum methodology
- Data validation
- Data formatting
- Defect tracking
- Data analysis
- Continuous Quality Improvement
- Risk identification
Certification
- Certified Scrum Master
- Business Analyst Certified
- Lean Six Sigma Green Belt Certified
Accomplishments
- Microsoft Outlook Project
- Risk identification and Time Savings Project
- Techs with Ops project (Application Upgrade)
- Accuracy Improvement Projects with multiple processes
Timeline
People Operations Manager
Bank Of America
06.2007 - Current
Bachelors of Commerce
Mumbai University
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Simran BhariSimran Bhari
Software Engineer at Bank of AmericaSoftware Engineer at Bank of America
Ryan ThompsonRyan Thompson
Retail Banking Team Manager at Bank of AmericaRetail Banking Team Manager at Bank of America
Sabien Brown Jr.Sabien Brown Jr.
Business Banking Centralized Specialist at Bank of AmericaBusiness Banking Centralized Specialist at Bank of America
Darshil P. PatelDarshil P. Patel
Freelance Accountant at NAFreelance Accountant at NA