Neeta Shivnani
Gujarat
Summary
Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development. Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Knowledgeable people manager with over 16 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
People Operations Manager
Bank Of America
06.2007 - Current
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Utilized data visualization tools to effectively communicate business insights.
- Created dashboards to monitor and track key performance indicators.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
- Implemented business intelligence solutions to increase operational efficiency.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Developed custom value stream mapping to monitor production efficiency.
- Worked with cross-functional teams to develop and implement processing improvements and drive quality mindset improving, overall process quality and improvement in productivity.
Education
Bachelors of Commerce
Mumbai University
Mumbai CitySkills
- Communication
- Conflict Resolution
- Coaching and Mentoring
- Problem Solving
- Project Management
- Agile Principles
- Microsoft Office Excel
- Stakeholder management
- Continuous Improvement
- Budget Administration
- Presentations and Demonstrations
- Scrum methodology
- Data validation
- Data formatting
- Defect tracking
- Data analysis
- Continuous Quality Improvement
- Risk identification
Certification
- Certified Scrum Master
- Business Analyst Certified
- Lean Six Sigma Green Belt Certified
Accomplishments
- Microsoft Outlook Project
- Risk identification and Time Savings Project
- Techs with Ops project (Application Upgrade)
- Accuracy Improvement Projects with multiple processes
Timeline
People Operations Manager
Bank Of America
06.2007 - Current
Bachelors of Commerce
Mumbai University
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