Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neetesh Kumar

New Delhi

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while growing & working seamlessly to achieve organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist (Chat)

Taskus India (Campaign- Chime)
Gurugram, Delhi NCR
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handling different queries of customers through email and chats and providing resolution as per the process Sop's and guideline.
  • Maintain High level of accuracy and member satisfaction while communicating with them
  • Achieve daily and monthly targets in terms of mandate KPI's
  • Created detailed reports on customer feedback for management review.
  • Collected, analyzed and reported on data for use in operational planning.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Subject Metter Expert

Tech Mahindra
Noida
11.2020 - 07.2021
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assist and manage in day to day operations work and responsible for effective execution of works in a timely manner.
  • Assist and guide associates to achieve their daily targets in terms of meeting KPI's.
  • Responsible for achieving day to day operations targets.
  • Sharing daily feedback based on survey scrubbing and regular tracking of agent performance.
  • Maintain team communication and engagement of agents while collaborating with them.

Customer Support Specialist (Chat)

Tech Mahindra
Noida, Delhi Ncr
10.2019 - 11.2020
  • Understand, implement and contribute best practices for operation and constantly seek opportunity for process improvement.
  • Achieve daily and monthly KPIs.
  • Ensure all the practices should be as per process SOPs and guidelines.
  • Ensure to avoid any malpractices and attention to maintain hygiene.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BBA - Accounting And Finance

Rajeev Academy For Technology And Management.
AKTU University (Lucknow)
06-2017

Skills

  • Customer Service Excellence
  • Team support and co-ordination
  • Email and Chat support
  • Attention to details

Timeline

Customer Support Specialist (Chat)

Taskus India (Campaign- Chime)
12.2021 - Current

Subject Metter Expert

Tech Mahindra
11.2020 - 07.2021

Customer Support Specialist (Chat)

Tech Mahindra
10.2019 - 11.2020

BBA - Accounting And Finance

Rajeev Academy For Technology And Management.

Similar Profiles

CREATE PROFILE
Neetesh Kumar