Neetesh Yadav
Gwalior
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Crm support
Teleperformance india pvt Ltd
Indore
08.2024 - 11.2024
- Implemented CRM software features, streamlining communication processes for better customer engagement.
- Managed customer relationships, enhancing satisfaction and loyalty through personalized support.
- Analyzed customer feedback to identify trends, driving targeted improvements in service delivery.
Associate – Technology Advisory Team
Grant Thornton Bharat LLP
Gurgaon
06.2022 - 03.2023
- Managed and safeguarded client data across multiple projects, ensuring smooth execution and 100% accurate reporting.
- Prepared Functional Requirement Specifications (FRS), RFPs, and inception reports for SAP bidding projects worth ₹3 crore.
- Led evaluation and mitigation of SAP risks, identifying vulnerabilities and helping prevent potential losses of approx. ₹6 lakhs.
- Clients Served: Ayurvet Pvt. Ltd – Client data and project management.
- NHPC Limited – SAP bidding documentation and project planning.
- VIP Bags Pvt. Ltd – SAP risk management and process improvement.
Intern
BHEL
06.2018 - 07.2018
- Repaired and maintained CNC machines and computers, ensuring smooth operation of 30+ machines.
- Developed and delivered training modules for design software and CNC operations for 50+ employees.
- Organized and facilitated 60+ client visits, strengthening business relationships.
Education
B.Tech - ECE
RJIT BSF Academy, Gwalior
Gwalior, Madhya Pradesh, India06-2019
Class 12th - PCM
Kendriya Vidyalaya No.1, Gwalior
01-2015
Class 10th -
Kendriya Vidyalaya , Gwalior
01-2013
Skills
- Salesforce CRM Administration
- Excel & Google Sheets
- SQL
- Business & Data Analysis
- Data Visualization
- Documentation & Reporting
- Project & Process Management
- Financial & Risk Analysis
- MS Office
- Leadership & Team Collaboration
Personal Information
Languages
- English
- Hindi
Hobbies and Interests
- Astrophysics & Cosmology
- Cycling & Fitness
- Video Editing & Content Creation
- Gaming (PC & Console)
Timeline
Crm support
Teleperformance india pvt Ltd
08.2024 - 11.2024
Associate – Technology Advisory Team
Grant Thornton Bharat LLP
06.2022 - 03.2023
Intern
BHEL
06.2018 - 07.2018
B.Tech - ECE
RJIT BSF Academy, Gwalior
Class 12th - PCM
Kendriya Vidyalaya No.1, Gwalior
Class 10th -
Kendriya Vidyalaya , Gwalior