Neetha Tom
Shop Keeper
Bengaluru
Summary
High-performing Co-worker with more than 19+ years of learning & growth, familiar with managing range of personalities to effectively build consensus and drive to achieve operational targets.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
5
5
Languages
Work History
Shopkeeper
SSFA
BANGALORE
08.2024 - Current
- Ensuring maximized sales & profitability.
- Plan “FY -25’ Strategy for SSFA to be most commercial
- Analyzing and acting on commercial opportunities, changing availability of products and customer feedback.
- Monitoring market trends and taking actions to meet customer demands
- Hiring & Onboarding, coaching, mentoring & development of co-workers.
- Implemented marketing strategies to attract new customers and increase overall revenue.
- Resolved customer complaints professionally, maintaining a positive store reputation within the community.
- Updated store layout periodically for fresh appearance and improved shopping experience for customers.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Gathered valuable customer feedback through surveys and informal conversations, making adjustments accordingly to improve the shopping experience.
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Increased sales through effective inventory management and appealing merchandise displays.
- Reduced shrinkage by implementing strict loss prevention measures and staff training programs.
Textiles Shopkeeper -(HFB 11/12)
IKEA-Bangalore
BANGALORE
01.2022 - 09.2024
- Optimizing sales and profitability by taking ownership of the range.
- Acting quickly on commercial opportunities and customer feedback, Market competition, supply, and performance analysis.
- Creating an environment of trust by encouraging open constructive honest, two-way feedback with the team.
- Business-minded and result-driven with a strong customer focus.
- Assignment: -Additional responsibilities of 2 more HFB in the peak business quarter HFB 18/10(Home Organizing & Lighting), along with current responsibility of HFB 11& HFB 12 (Bed Textiles & Home Textiles) as a part of development planned for CAM (Core Area Manager) in 2023 from October -January 2024
- Lead the walk on HFB sales performance to leaders, Concept review
Store Manager
Marks & Spencer
BANGALORE
07.2016 - 12.2021
- Develop a store business plan in line with the business strategy.
- Encourage and promote all opportunities to drive sales, leading by example.
- Proactively use all management information tools available to analyze performance and respond to trends with appropriate action.
- Enhance sales through identification of trends related to footfall, conversion, UPT (units per transactions) etc
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new collections while providing platforms for all to voice concerns.
- Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
Commercial Manager (#1 Store in the Region)
Marks & Spencer
BANGALORE
07.2015 - 07.2016
- Understand local customer needs and ensure this is delivered through both product and service.
- Ensure store staff are trained in customer service requirements and that consistently improving mystery shop results.
- Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant stakeholders.
- Ensure quality recruitment for store advisors and supervisor in the store in consultation with HR.
- Conduct performance appraisals of the team.
Finance & Operations Supervisor (#1 Store in the Region)
Marks & Spencer
BANGALORE
02.2012 - 07.2015
- Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.
- Monitor and take actions necessary to improve shrinkage and profit protection.
- Ensure health and safety requirements are fully compliant.
- Manage all third-party contractors on site.
- Ensure a smooth and accurate process for stock management in the store.
- Manage your controllable cost lines in store, to come in on or under target.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Department Manager
Westside-TATA Retail
12.2003 - 12.2007
- Identified and diminished performance gaps by Coaching and supervising 21 subordinates as "Coaching Manager" (additional responsibility)
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Managed Kids wear, home section & ladies wear department.
- Have been given various assignments, with multiple Departments & moved from 10K Sq. ft. Store to 30K Sq. ft., managing largest contributing Dept. for the store.
- Additional responsibilities of managing Customer Service Desk, Customer Loyalty Desk & coaching manager.
- Handled the Store in absence of SM & ASM for 3 months.
Fashion Consultant
ITC-Wills Lifestyle
BANGALORE
07.2001 - 11.2003
- Selected clothes that flattered individual body types and capitalized on current trends
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
Education
Bachelor of Science - Nutrition & Dietetics, Chemistry & Zoology
Mount Carmel College
Bangalore-Karnataka05.2000
Skills
Sales Strategies
Customer service expertise
Sales technique optimization
Workforce coordination
Effective team management
Recruitment and retention strategies
Inventory management
Multitasking and organization
Problem-solving
Interests
Travelling -International Visits- USA, Dubai Abu Dhabi, Vietnam, Listening to Music
Accomplishments
- Rated Exceed Performer in 2022 appraisal in IKEA Nagasandra.
- Achieved the "Best Improvement Store” (National store ranking 11 in Q3 from previous year store ranking of 58) in 2018.
- Achieved Best People’s Engagement Practices in 2018 from south & east region.
- Won “Commercial Manager - Q4” for the South & East Region in July 2016.
- Won "Finance & operations Supervisor -Q4" for South &East in July 2013.
- Rated Exceed Performer in 2014, High performer in 2015 as the finance & operations Supervisor.
- Promoted From Finance & operations supervisor (2012) to Commercial manager (2016).
- Promoted from Commercial manager (2016) to Store manager (2017) for Exclusive Lingerie & beauty(L&B) Store.
- Was transferred from a Low Trading store to Higher Trading L&B Store (2018).
- This store was recognized every quarter for employee awards, manager awards, best customer Service initiative awards Etc during my tenure in this store.
- Rated Exceed performer in 2018 appraisal as a Store Manager, in the South & East Region.
- Consecutively rated 100% for 3 years in” Employees your say survey”.
- Promoted to Larger Store with all Departments as Senior store Manager in 2021.
Additional Information
- Personal: Marital Status; Married Date of Birth-13/03/1979
Timeline
Shopkeeper
SSFA
08.2024 - Current
Textiles Shopkeeper -(HFB 11/12)
IKEA-Bangalore
01.2022 - 09.2024
Store Manager
Marks & Spencer
07.2016 - 12.2021
Commercial Manager (#1 Store in the Region)
Marks & Spencer
07.2015 - 07.2016
Finance & Operations Supervisor (#1 Store in the Region)
Marks & Spencer
02.2012 - 07.2015
Department Manager
Westside-TATA Retail
12.2003 - 12.2007
Fashion Consultant
ITC-Wills Lifestyle
07.2001 - 11.2003
Bachelor of Science - Nutrition & Dietetics, Chemistry & Zoology
Mount Carmel College