NEETHI NAGESWARAN
Chennai
Summary
To obtain a position that will enable to use excellent and strong technical skills, educational background and extensive work experience which will also give opportunity to develop existing skills within a dynamic organization with the ability to simultaneously handle multiple tasks and skills
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Indus Life Science Pvt. Ltd.
2022.09 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Team Lead, Ecommerce Specialist
SELLinALL
2021.11 - 2022.08
- Onboarded Key accounts like GSK, Melissa SEA APAC region and Increased sales from scratch.
- Handled team up to 10 members
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Planned, implemented and tracked sales and marketing strategies to promote brand products
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Molded team and embraced change to adapt within dynamic market.
- Assisted with new hire processing and existing training programs.
- Assessed workloads to meet seasonal fluctuation needs.
- Implemented new working processes which delivered continued improvements.
- Trained team on all aspects of operating procedures and company services.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Initiated timely response to emails, voicemails and written correspondence.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Participated in cross-functional team-building activities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Senior Associate, Ecommerce Specialist
SELLinALL
2020.04 - 2021.10
- Establishing strong partnerships with top local and international brand clients to develop their presence and growth in marketplace, as part of overall category/business growth
- Responsible for performance of category across all market channels and building business
- Together with team, guide clients and brands to maximize their potential on platform and ensure best-in-class customer experience
- Cultivating relationships with medium and large sellers to boost assortment range and availability assist them where required
- Identify assortment gaps and introduce solutions to support customer needs
- Rally sellers around campaigns and promotional events, and secure advertising spend
- Forecast and Planning for Campaigns
- Work closely with marketing and supply chain teams to ensure reliable and operationally effective flow of goods from fulfillment centers
- Develop strong brand partnerships and be internal go-to person for all brand-related matters
- Perform ad-hoc analysis to understand certain business cases and challenges, providing conclusions and advice based on data analysis
- Rally partners and internal stakeholders around platform and category strategies and initiatives, including creation of category pages, brand stores, and new services in market places.
- Trained and supported new team members, maintaining culture of collaboration
- Developed new sales opportunities through development and rollout of promotional plans
Quality Analyst
Amazon Development Centre India Pvt., Ltd
2017.04 - 2019.03
- Audit customer feedback and product returns with regards to pricing
- Monitor and ensure accuracy of pricing analytics team
- Conduct secondary market research analysis
- Prioritize business request based on systems impact
- Provide support for data collection, reports preparation and reaching out to multiple stakeholders
- Co-ordinate with operation team and perform external audits, conduct CAPA and provide process improvement ideas
- Formulate solutions with internal support functions to manage escalations
Process Associate
Amazon Development Centre India Pvt
2015.05 - 2017.03
- Achieve goals with exceeding productivity and accuracy standards.
- Support price competitiveness of products by suggesting various process improvement ideas.
- Support team on call in crisis.
- Provide insights for pricing of private label products.
- Training new associates in team.
- Responsible for error reduction and process accuracy of team through Internal
- Audits and CAPA.
- Conduct CAPA sessions internally to ensure process goes LEAN with increased quality
Support Engineer
CSS Corp Pvt. Ltd
2011.11 - 2012.07
- Understand, interpret, reproduce, and diagnose customer problems
- Perform Root Cause
- Analysis
- Provide solution to customers.
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking system.
- Work with members of team and other departments/teams to resolve product issues.
- Meet individual case management, and contractual metrics
Education
Executive Program - Operations And Supply Chain Management
Indian Institute of Management
Kashipur02.2024
Master of Engineering - Mechatronics
Kongu Engineering College
Erode, Tamil Nadu04.2014
Bachelor of Technology - Electrical & Electronics
Dr. MGR Educational & Research Institute
Chennai, Tamil Nadu04.2011
Skills
- Inventory Management and Merchandising
- Performance Tracking and Evaluations
- Strategic planning
- Process Improvement Initiatives
- Team Oversight and Management
- Performance Marketing
- New Product Introduction Strategies
- Digital Marketing
- Competitor Analysis
- Pricing Strategy
- Motivational Leadership
- Supply Chain Distribution
Certification
- Digital Marketing - June 2020- July 2020
- Google Data Studio Training - June 2021
- MATLAB Programming - Aug 2014
- Certified Automation Professional, ACS, Pune - May 2011 - Oct 2011
Timeline
Operations Manager
Indus Life Science Pvt. Ltd.
2022.09 - Current
Team Lead, Ecommerce Specialist
SELLinALL
2021.11 - 2022.08
Senior Associate, Ecommerce Specialist
SELLinALL
2020.04 - 2021.10
Quality Analyst
Amazon Development Centre India Pvt., Ltd
2017.04 - 2019.03
Process Associate
Amazon Development Centre India Pvt
2015.05 - 2017.03
Support Engineer
CSS Corp Pvt. Ltd
2011.11 - 2012.07
Executive Program - Operations And Supply Chain Management
Indian Institute of Management
Master of Engineering - Mechatronics
Kongu Engineering College
Bachelor of Technology - Electrical & Electronics
Dr. MGR Educational & Research Institute
- Digital Marketing - June 2020- July 2020
- Google Data Studio Training - June 2021
- MATLAB Programming - Aug 2014
- Certified Automation Professional, ACS, Pune - May 2011 - Oct 2011
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