Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Neethu Anto

Neethu Anto

Senior Airport Operations & Customer Experience Expert
Thiruvananthapuram

Summary

Experienced and results-driven professional with 15+ years across Aviation, Hospitality, Customer Relations, and Financial Management. Adept at optimizing operational efficiency, ensuring high customer satisfaction, and driving cross-functional team performance. Demonstrates strong leadership, crisis management, and stakeholder communication skills.Skilled in developing and facilitating training programs, aligning teams with industry standards (IATA/ICAO), and driving operational excellence. Proven track record in dynamic, high-pressure environments with global brands like Emirates, Air Canada, and Expo 2020.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Finance Controller

Savoys Kitchen Group
09.2023 - 03.2025
  • Manage financial statements (monthly, quarterly, annual) and oversee budget preparation.
  • Lead financial analysis and forecasting activities.
  • Liaise with auditors and ensure compliance with internal controls.
  • Supervise finance staff recruitment, training, and performance.
  • Oversee payment approvals and investment decisions.
  • Increased profitability, optimizing cost control measures, and expense reduction initiatives.

Lounge Duty Officer

Air Canada, Lester B. Pearson International Airport
01.2023 - 03.2025
  • Provided support during crisis situations by acting as a liaison between stakeholders.
  • Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
  • Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
  • Provided exceptional customer service, addressing concerns promptly and professionally.

International Coordinator

Expo 2020 Dubai
10.2021 - 03.2022
  • Delivered informative presentations to senior leadership, highlighting progress and outcomes of ongoing international projects.
  • Mentored junior team members, providing guidance on best practices in international coordination activities.
  • Streamlined communication processes for improved efficiency in handling cross-cultural interactions.
  • Facilitated F&B operations and liaised with internal teams.
  • Ensured service quality and guest satisfaction.

Senior Airport Services Agent

Emirates Airlines
11.2014 - 08.2020
  • Facilitated clear communication between ground staff, cabin crew, and pilots to ensure efficient flight preparations.
  • Managed flight bookings and reservations to maximize revenue and minimize overbooking issues.
  • Improved airport services efficiency with thorough organization of daily tasks and responsibilities.
  • Maintained detailed records of flight-related information, ensuring accurate communication between all relevant parties.
  • Handled transfer desk processes for connecting passengers.
  • Coordinated with internal departments for smooth operations.
  • Delivered high levels of customer satisfaction and service quality.

Sales Executive

First Gulf Bank
04.2014 - 09.2014
  • Promoted bank products through client meetings and events.
  • Generated new business through cold calls and relationship management.
  • Achieved sales targets and participated in trade exhibitions.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Sales & Marketing Executive

Rivoli Group
08.2012 - 03.2014
  • Identified sales opportunities and developed client relationships.
  • Provided after-sales support to retain clients.
  • Developed strong client relationships for increased customer loyalty and repeat business.
  • Conducted market research to identify trends and inform marketing strategies, driving company growth.

Guest Service Executive

Le Meridien Hotel
06.2010 - 07.2012
  • Assisted guests with services, bookings, and local information.
  • Coordinated with departments to ensure personalized guest experiences.
  • Maintained detailed records of guest interactions.

Education

MBA - Human Resources Management

Sikkim Professional University
04.2001 -

Bachelor of Arts - English Literature

VBS University
04.2001 -

BTEC HNC - Tourism And Travel Management

Frankfinn
04.2001 -

Skills

    Time management abilities

    Airport ground handling

    Excellent customer service

    Training & Facilitation

    Strong communication

    Problem- solving

    Adaptability

    Multi-cultural communication

    Negotiation skills

    Team collaboration

    Performance coaching

    Decision-making

Accomplishments

  • Awarded 3 najm for excellence in customer service in Emirates Dubai

Timeline

Finance Controller

Savoys Kitchen Group
09.2023 - 03.2025

Lounge Duty Officer

Air Canada, Lester B. Pearson International Airport
01.2023 - 03.2025

International Coordinator

Expo 2020 Dubai
10.2021 - 03.2022

Senior Airport Services Agent

Emirates Airlines
11.2014 - 08.2020

Sales Executive

First Gulf Bank
04.2014 - 09.2014

Sales & Marketing Executive

Rivoli Group
08.2012 - 03.2014

Guest Service Executive

Le Meridien Hotel
06.2010 - 07.2012

MBA - Human Resources Management

Sikkim Professional University
04.2001 -

Bachelor of Arts - English Literature

VBS University
04.2001 -

BTEC HNC - Tourism And Travel Management

Frankfinn
04.2001 -

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Neethu AntoSenior Airport Operations & Customer Experience Expert