Neethu Anto
Senior Airport Operations & Customer Experience Expert
Thiruvananthapuram
Summary
Experienced and results-driven professional with 15+ years across Aviation, Hospitality, Customer Relations, and Financial Management. Adept at optimizing operational efficiency, ensuring high customer satisfaction, and driving cross-functional team performance. Demonstrates strong leadership, crisis management, and stakeholder communication skills.Skilled in developing and facilitating training programs, aligning teams with industry standards (IATA/ICAO), and driving operational excellence. Proven track record in dynamic, high-pressure environments with global brands like Emirates, Air Canada, and Expo 2020.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Finance Controller
Savoys Kitchen Group
09.2023 - 03.2025
- Manage financial statements (monthly, quarterly, annual) and oversee budget preparation.
- Lead financial analysis and forecasting activities.
- Liaise with auditors and ensure compliance with internal controls.
- Supervise finance staff recruitment, training, and performance.
- Oversee payment approvals and investment decisions.
- Increased profitability, optimizing cost control measures, and expense reduction initiatives.
Lounge Duty Officer
Air Canada, Lester B. Pearson International Airport
01.2023 - 03.2025
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.
- Provided exceptional customer service, addressing concerns promptly and professionally.
International Coordinator
Expo 2020 Dubai
10.2021 - 03.2022
- Delivered informative presentations to senior leadership, highlighting progress and outcomes of ongoing international projects.
- Mentored junior team members, providing guidance on best practices in international coordination activities.
- Streamlined communication processes for improved efficiency in handling cross-cultural interactions.
- Facilitated F&B operations and liaised with internal teams.
- Ensured service quality and guest satisfaction.
Senior Airport Services Agent
Emirates Airlines
11.2014 - 08.2020
- Facilitated clear communication between ground staff, cabin crew, and pilots to ensure efficient flight preparations.
- Managed flight bookings and reservations to maximize revenue and minimize overbooking issues.
- Improved airport services efficiency with thorough organization of daily tasks and responsibilities.
- Maintained detailed records of flight-related information, ensuring accurate communication between all relevant parties.
- Handled transfer desk processes for connecting passengers.
- Coordinated with internal departments for smooth operations.
- Delivered high levels of customer satisfaction and service quality.
Sales Executive
First Gulf Bank
04.2014 - 09.2014
- Promoted bank products through client meetings and events.
- Generated new business through cold calls and relationship management.
- Achieved sales targets and participated in trade exhibitions.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Sales & Marketing Executive
Rivoli Group
08.2012 - 03.2014
- Identified sales opportunities and developed client relationships.
- Provided after-sales support to retain clients.
- Developed strong client relationships for increased customer loyalty and repeat business.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
Guest Service Executive
Le Meridien Hotel
06.2010 - 07.2012
- Assisted guests with services, bookings, and local information.
- Coordinated with departments to ensure personalized guest experiences.
- Maintained detailed records of guest interactions.
Education
MBA - Human Resources Management
Sikkim Professional University
04.2001 -
Bachelor of Arts - English Literature
VBS University
04.2001 -
BTEC HNC - Tourism And Travel Management
Frankfinn
04.2001 -
Skills
Time management abilities
Airport ground handling
Excellent customer service
Training & Facilitation
Strong communication
Problem- solving
Adaptability
Multi-cultural communication
Negotiation skills
Team collaboration
Performance coaching
Decision-making
Accomplishments
- Awarded 3 najm for excellence in customer service in Emirates Dubai
Timeline
Finance Controller
Savoys Kitchen Group
09.2023 - 03.2025
Lounge Duty Officer
Air Canada, Lester B. Pearson International Airport
01.2023 - 03.2025
International Coordinator
Expo 2020 Dubai
10.2021 - 03.2022
Senior Airport Services Agent
Emirates Airlines
11.2014 - 08.2020
Sales Executive
First Gulf Bank
04.2014 - 09.2014
Sales & Marketing Executive
Rivoli Group
08.2012 - 03.2014
Guest Service Executive
Le Meridien Hotel
06.2010 - 07.2012
MBA - Human Resources Management
Sikkim Professional University
04.2001 -
Bachelor of Arts - English Literature
VBS University
04.2001 -
BTEC HNC - Tourism And Travel Management
Frankfinn
04.2001 -
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