Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
NEETHU J K

NEETHU J K

Banking
Kochi,Kerala

Summary

Seasoned professional bringing 13 years of Banking experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Highly motivated service manager with 6 years of experience in current post. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Energetic leader promotes 13 years of industry experience with superior record of accomplishment. Ambitious and highly motivated service manager surpasses demanding objectives and achieves or exceeds set goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking manager position. Offering excellent communication and good judgment.

Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Service Manager

State Bank Of India, SBI
06.2016 - Current

Joint custodian of Branch

Responsible of Cash/Gold Ornaments,Security documents

Floor manager of the branch ensuring punctuality and efficient functioning of branch

Coaching and motivating sub-ordinates to be customer friendly

Heading staff related matters,maintenance works,Operational risk in audit process,timely submission of MIS related information

Liasing with external agencies like CPC's,Contact centre,ATM agencies

Reconciliation of accounting entries.


Whistle blower and report to controllers about actual and suspected frauds and forgery

  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 20%.
  • Met with customers to discuss service needs and offer available solutions.
  • Analyzed account information to improve and optimize customer relations, resulting in customer profile hike.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Single Window Operator

State Bank Of India
11.2011 - 05.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Education

BTech - IT

University College of Engineering
Kariavattom, Thiruvananthapuram
07.2010

Secondary School Education -

Sarada Vilasom Girls Higher Secondary School
Chirayinkeezhu
03.2006

Skills

  • Financial Management
  • Managing Operations and Efficiency
  • Regulatory Compliance
  • Staff Supervision
  • Quality Control
  • Tool and Parts Inventory Oversight
  • Cost Management
  • Conflict Resolution
  • Worker Training
  • Corporate Social Responsibility
  • Financial
  • Risk Management
  • Customer Service
  • Staff Management
  • Employee Supervision
  • Information Confidentiality
  • Analytical Thinking
  • Control of Expenses
  • Employee Relations
  • Sales Strategies
  • Staff Motivation
  • Multitasking and Organization

Timeline

Service Manager

State Bank Of India, SBI
06.2016 - Current

Single Window Operator

State Bank Of India
11.2011 - 05.2016

BTech - IT

University College of Engineering

Secondary School Education -

Sarada Vilasom Girls Higher Secondary School
NEETHU J KBanking