NEETHU M J
Trivandrum
Summary
Results-driven associate with extensive experience in team management and query resolution, recognized for delivering efficient solutions that drive operational success. Expert in fostering effective communication and collaboration across cross-functional teams and stakeholders. Proven ability to manage multiple priorities under tight deadlines, enhancing productivity through streamlined processes and proactive problem-solving.
Overview
2
2
years of professional experience
Work History
Editorial Assistant
Techbooks International Pvt Ltd
11.2022 - 04.2023
- Organized meetings, deadlines, and timelines for content creation and publication
- Managed daily editorial calendar, scheduling content and ensuring timely publication.
- Coordinated communication between editorial team, contributors, and external partners.
- Worked closely with editors, assisting them with tasks that required organization, communication, and content management
Associate
EYGBS (INDIA) LLP
05.2021 - 11.2021
- Served as a core member of TSS learning team in the US region
- Identified and resolved learner issues and difficulties through ServiceNow, ensuring prompt resolution and effective support
- Managed functional inquiries, requests and transactions (via phone or email) as assigned, ensuring compliance with established policies, procedures and jurisdictional regulations
- Collaborated with cross-functional teams to address complex issues and ensure a seamless experience for learners and stakeholders
Education
Bachelor of Technology -
Lourdes Matha College of Science & Technology
Master of Business Administration -
CET School of Management
Skills
- Team work
- Communication
- Organization skills
- Detail oriented
- Problem Solving
- Multitasking
- Quick Learner
- Interpersonal Ability
LANGUAGES
- English
- Malayalam
AREA OF EXPERTISE
- ServiceNow (SNow)
- SuccessFactors
- Query Handling
- MS Office Tools
References
References available upon request.
Timeline
Editorial Assistant
Techbooks International Pvt Ltd
11.2022 - 04.2023
Associate
EYGBS (INDIA) LLP
05.2021 - 11.2021
Bachelor of Technology -
Lourdes Matha College of Science & Technology
Master of Business Administration -
CET School of Management
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