NEETHU P S
Trivandrum
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer service associate
HLG Business Solutions
Thrissur
06.2024 - 03.2025
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided product recommendations based on customer needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Contacted customers about potential service upgrades, new services and account changes.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Transactional Sales Executive
Prismbiz Solutions Pvt Ltd
02.2022 - 08.2023
- Engaged with Middle East customers as well as Indian customers for upselling and cross selling of various company products, services and provided a better customer service through prompt solutions to all customer enquiries
Habikon builders
08.2020 - 01.2022
- Worked in Designing & Estimation Process of various residential projects available from the firm
Education
M.Tech - GeoTechnical Engineering
Kerala Technical University
08.2020
B.Tech - Civil Engineering
Kerala University
06.2018
Skills
- Customer service
- CRM software
- Conflict resolution
- Customer engagement
- Data analysis
- Communication skills
- Team collaboration
- Report preparation
- Time management
- Cross-selling techniques
- Customer relationship management (CRM)
- Project management
Accomplishments
- India's Biggest Civil Championship 2016, Runner up in the biggest civil championship in India at IIT Mumbai.
- GeoCon 2020, Presented and Certified - Project paper on GeoCon 2020 national Conference.
Languages
- English, Proficient
- Malayalam, Native Proficiency
- Hindi, Proficient
Personal Information
- Date of Birth: 05/15/96
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam
First Language
English
Upper Intermediate
B2
Hindi
Elementary
A2
Timeline
Customer service associate
HLG Business Solutions
06.2024 - 03.2025
Transactional Sales Executive
Prismbiz Solutions Pvt Ltd
02.2022 - 08.2023
Habikon builders
08.2020 - 01.2022
M.Tech - GeoTechnical Engineering
Kerala Technical University
B.Tech - Civil Engineering
Kerala University
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