Neethu T V
Thiruvananthapuram
Summary
Highlights of my experience:
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Strategic Line Producer with [Number] years of experience in the film production arena. Sound knowledge of filmmaking and production technical processes. Effective communicator with extensive relationships in all areas of media production. Adept at maintaining work according to the planning process and approving all scripts, budgets and production dates with the help of the producer.
At Season Two (Kerala, India), Within a span of 11 months, assisted in 50 successful conversions, interacting with over 2000 leads in a relatively new concept of senior living within the Indian community. Visiting clients and doctors for better conversions.
At Hepworth (UAE), More than five years of experience supporting Material/Service delivery operations and Customer service Performing a range of administrative tasks including records management Scheduling and rescheduling deliveries, ordering materials, processing requests, verifying items and documentation Assisting new staff and mentoring them to improve performances Detail-oriented and organized.
Overview
10
10
years of professional experience
Work History
Line Producer - 3D Animation
Toonz Animation India Pvt Ltd
Thiruvanathapuram
11.2022 - Current
- Developed and monitored production schedule to determine length of project, complying with deadlines.
- Monitored the schedule aspects of production and coordinated overall production.
- Organized weekly meetings with client and team to ensure no hiccups arise.
- Shared daily and weekly updates and status reports to the Management and Client.
- Managed the vendors and in-house team members to solve problems and keep projects on track.
- Participated in the Animation Masters Summit as the Festival Coordinator
- Organized meetings between directors, producers, writers, actors, and editors to discuss relevant topics related to ongoing productions.
- Maintained consistent communication with executive team members regarding updates on current projects.
- Coordinated with vendors, crew members, and other personnel for specific tasks related to production.
Executive - Customer Success
Season Two Senior Living
Thiruvananthapuram
10.2021 - 11.2022
- We achieved 50 successful conversions whilst interacting with over 2000 leads generated via various sources
- Responsible for scheduling and executing Client and facility visits
- Responsible for adding new customers as well as maintaining the existing customer pipeline
- Regular follow-ups to maintain a successful relationship with existing customers to understand their requirements
- Present monthly and weekly updates
- Updating CRM
- Actively participated in conducting a fruitful trial stay and achieving successful conversions.
- Maintained detailed records of customer interactions within CRM system.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Facilitated communication between various departments in order resolve complex customer issues.
- Ensured customers were informed of any changes or updates related to their accounts or products.
- Continuously sought out ways to improve the overall customer experience.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Researched and identified potential customers.
Delivery Planning Coordinator
Hepworth PME LLC
Dubai
05.2017 - 09.2020
- Consulted with customers about delivery and order preparation requests
- Inspected merchandise for damage and accuracy against order documents
- Matched purchase orders with invoices and recorded the necessary information
- Ensured the customer received the materials as per their required specification and coordinated for return of damaged materials
- Actively participating in the annual stock count
- Timely correspondence with internal departments for any cancellations or returns
- Coordination with the credit control team prior to leaving the material to ensure the customer account is operative
- Assist new members to understand the ERP module for operations.
QA/QC Coordinator
Hepworth PME LLC
Dubai
03.2015 - 05.2017
- Assisted with quality control department Audits
- Ensure Production process meets industry standard
- Monitored Production schedules while adhering to assigned budgets
- Provided high-quality results in a timely manner
- Managed day-to-day business operations and made strategic decisions
- Ensuring the standard of retuned materials.
Human Resource Assistant
Hepworth PME LLC
Dubai
03.2014 - 12.2014
- Assisted meetings and presentations within the company
- Assisted in the company appraisal review
- Performed various administrative functions
- Verified data with integrity and accuracy
- Arranging interviews and conducting preliminary face-to-face discussions with candidates
- Assist new employees with onboarding formalities
- Conducting Exit interviews.
Education
3D Modelling and Animation in Maya -
Arena Animation center
01.2009
Diploma Course in Graphic designing -
Arena Animation center
11.2003
Bachelor of Science - Physics, Maths And Electronics
M.E.S College of Arts, Science And Commerce
Bengaluru, KA05-2002
Skills
- Customer service specialist
- Computer literacy
- Outstanding written and verbal communication
- Interpersonal communications
- Documentation review
- Resolving queries
- Attention to detail
- Team Management
- Leadership
- Time management
- Report Presentation
- Negotiation
- Troubleshooting skills
- Multi-tasking
- Strong organizational skills
- Presenting
- Deadline focused
- Creative
- Strong leadership
- Networking
- Project Management
- Prioritization
- Problem-solving
- Forecasting and planning
- Market trend analysis
- Training and mentoring
- Email inbox management
- Schedule planning
- Administrative support
- Schedule management
- Deadline management
- Stakeholder management
- Project assistance
- KPI management
- Event planning
- Document control
- Client relationship building
- Employee management
- Invoice processing
- Project coordination
- Microsoft Office
- Project problem-solving
- Department management
- Performance reviews
- Calendar management
- Meeting planning
- CRM platform management
- File and data retrieval systems
- Office supply management
- Customer service orientation
- Production Planning
Languages
- English
- Hindi
- Malayalam
- Kannada
References
Will be provided upon request
References
References available upon request.
Timeline
Line Producer - 3D Animation
Toonz Animation India Pvt Ltd
11.2022 - Current
Executive - Customer Success
Season Two Senior Living
10.2021 - 11.2022
Delivery Planning Coordinator
Hepworth PME LLC
05.2017 - 09.2020
QA/QC Coordinator
Hepworth PME LLC
03.2015 - 05.2017
Human Resource Assistant
Hepworth PME LLC
03.2014 - 12.2014
3D Modelling and Animation in Maya -
Arena Animation center
Diploma Course in Graphic designing -
Arena Animation center
Bachelor of Science - Physics, Maths And Electronics
M.E.S College of Arts, Science And Commerce
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