Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
e2
Neethupriya P V

Neethupriya P V

TECHNICAL SUPPORT ENGINEER
MANANTHAVADY

Work Preference

Work Type

Part Time

Location Preference

Remote

Summary

Flexible Technical Support Engineer with 12 years of experience helping clients maintain smooth operations. Expertise in ubuntu and windows systems . Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Proven success in diagnosing, troubleshooting, and resolving complex technical issues efficiently. Demonstrated expertise in customer service and problem-solving, ensuring seamless user experiences.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Technical Support Engineer

Kerala State IT Mission
07.2014 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Btech Computer Science And Engineering -

GOVERNMENT ENGINEERING COLLEGE WAYANAD
WAYANAD
04-2012

Skills

Technical support

Timeline

Technical Support Engineer

Kerala State IT Mission
07.2014 - Current

Btech Computer Science And Engineering -

GOVERNMENT ENGINEERING COLLEGE WAYANAD
Neethupriya P V TECHNICAL SUPPORT ENGINEER