Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Neetika Manuja

Bangalore

Summary

Experienced in managing complex merchant queries, analyzing transaction data, and ensuring swift issue resolution in fintech and payments. Having worked in both startups and large organization, I've gained exposure to product development and process improvements. Skilled in cross-functional collaboration, data-driven decision-making, and optimizing customer success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Success Associate

Cashfree Payments
12.2024 - Current
  • Resolved complex payment-related queries for B2B merchants, ensuring seamless payment solutions experience.
  • Analyzed transaction data using Retool, Metabase, and Salesforce to track settlements.
  • Collaborated with internal teams to enhance payment gateway functionality and optimize transaction flows.
  • Worked cross-functionally with product, engineering, and operations teams to address merchant concerns and drive improvements.

Customer Support Representative

GetMega
06.2023 - 12.2024
  • Responded to customer inquiries through phone, email, and chat channels.
  • Maintained precise records of customer interactions to support quality assurance.
  • Executed troubleshooting procedures for technical issues, enhancing user experience.
  • Generated detailed reports to monitor customer satisfaction levels effectively.
  • Developed training materials for onboarding new department employees.
  • Monitored performance metrics including CSAT and response time for continuous improvement.
  • Provided actionable insights for product development based on customer feedback.

Intern

GetMega
04.2023 - 06.2023
  • Conducted extensive research to support startup projects and drive innovation.
  • Facilitated successful project completion from concept through launch.
  • Delivered project progress updates and proposed solutions to overcome challenges.
  • Participated in workshops and presentations to enhance project knowledge.

Education

High School Diploma -

Puranchandra Vidyaniketan
Kanpur

BBA - Business Management

Dayanand Academy Of Management Studies
Kanpur

Skills

  • User experience enhancement
  • Customer satisfaction
  • Fintech and payments expertise
  • Data analysis
  • Problem-solving
  • Process optimization

Certification

Distinction in Sitar

Software

Retool

Timeline

Customer Success Associate

Cashfree Payments
12.2024 - Current

Customer Support Representative

GetMega
06.2023 - 12.2024

Intern

GetMega
04.2023 - 06.2023

High School Diploma -

Puranchandra Vidyaniketan

BBA - Business Management

Dayanand Academy Of Management Studies
Neetika Manuja