Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neetika Parmar

Delhi

Summary

Motivated employee equipped with technical skills in software and applications. Demonstrates problem-solving abilities and effective time management. Prepared to contribute to workplace success through the practical application of academic knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Opt Soft
Delhi
12.2021 - Current
  • Documented support interactions in the ticketing system accurately.
  • Conducted follow-up communications to ensure customer satisfaction post-support.
  • Troubleshot customer inquiries related to software issues.
  • Assisted customers with various types of technical issues via email.

Azure Administrator

KR Network Cloud Technologies Pvt. Ltd.
New Delhi
03.2024 - 05.2024

Industrial Training

Northern Railway
New Delhi
07.2019 - 08.2019
  • Developed training materials for safety and operational procedures.

Internships

Indraprastha Power Generation Company LTD.
Delhi
06.2016 - 07.2016
  • Contributed to a project and report, enhancing understanding of power generation systems.
  • Learned industry-standard practices, like safety compliance, process optimisation, or technical reporting.

Education

Bachelor of Technology - Mechatronics

Delhi Institute of Tool Engineering
Okhla, Delhi
06-2021

Diploma - Electronics And Communications Engineering

Meera Bai Institute of Technology
Maharani Bagh, New Delhi
07-2015

National Institute of Open Schooling
Delhi
05-2014

GED -

G.R.Memo Senior Secondary Public School
Nilothi Morh Nangloi Delhi
03-2013

High School Diploma -

Sarvodaya Girls SSS Sp Road
Nangloi Delhi
03-2011

Skills

  • Technical troubleshooting
  • Customer service
  • Ticketing systems
  • Software support
  • Follow-up communication
  • Network troubleshooting

Certification

  • Certification of training in Azure Cloud AZ-104

Timeline

Azure Administrator

KR Network Cloud Technologies Pvt. Ltd.
03.2024 - 05.2024

Technical Support Representative

Opt Soft
12.2021 - Current

Industrial Training

Northern Railway
07.2019 - 08.2019

Internships

Indraprastha Power Generation Company LTD.
06.2016 - 07.2016

Bachelor of Technology - Mechatronics

Delhi Institute of Tool Engineering

Diploma - Electronics And Communications Engineering

Meera Bai Institute of Technology

National Institute of Open Schooling

GED -

G.R.Memo Senior Secondary Public School

High School Diploma -

Sarvodaya Girls SSS Sp Road

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Neetika Parmar