NEETU KADYAN
Lead Solution Expert
Bengaluru,Karnataka
Summary
Leading Fello's Solutioning team, focusing on seamless customer onboarding, tailored solutions, and effective support. Additionally, collaborate with the product team, actively manage processes, and oversee training, ensuring Fello remains a trusted partner delivering unparalleled value. Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Lead Solution Expert
Fello
7 2023 - Current
- Leading Fello's Solutioning team, focusing on seamless customer onboarding, tailored solutions, and effective support
- Additionally, collaborate with product team, actively manage processes, and oversee training, ensuring Fello remains trusted partner delivering unparalleled value.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Presented complex technical concepts to non-technical audiences, enhancing understanding and buy-in among stakeholders.
- Spearheaded training programs for staff members, empowering them with tools needed to excel in their roles.
- Provided strategic guidance on product development efforts, ensuring alignment with customer needs and market demand.
- Managed team of solution advisors, providing guidance and mentorship for professional growth.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by 50%
Presales Consultant
Chargebee
09.2021 - 07.2023
- 2 years of experience as Presales consultant with Chargebee predominantly handling subscription management suite sales for NAMER start-up region providing consultations to customers by ensuring right features and solution is provided via discovery, requirement collection, product demo, and POC.
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
Senior Partner Sales Engineer
Freshworks
04.2020 - 09.2021
- Product Consultant for Customer engagement suite of Freshworks (Freshdesk, freshchat, and Freshcaller), managing advisory for deployment and value-selling for predominantly India, Pakistan, Sri Lanka, Nepal, Singapore, and New Zealand area.
- 2 years of experience as Senior Partner Sales Engineer with Freshworks proving Product Consulting to Partners and customers by ensuring right solution is provided via discovery, requirement gathering, product demo, POC, and Implementation Support.
- Managed diverse portfolio of clients across various industries, ensuring personalized service and attention to detail.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
Value Architect Consultant
Infor
08.2019 - 04.2020
- 1 year of experience as Value Architect Consultant experience in providing right set of solutions are deployed for client after thorough analysis, bid estimations, and SOW preparation through sales cycle.
- Maintained strong communication with clients throughout design process to ensure alignment between their vision and final product.
- Applied creative problem-solving skills to address unique challenges in architectural design process.
Oracle Functional Consultant
Infosys Ltd.
08.2017 - 08.2019
- 2.5 years of experience in IT Process and Application Consulting as Oracle Functional Consultant, Oracle Configurator Developer (OCD) and Supply Chain Management (SCM)
- Hands-on involvement in business requirement gathering, FIT-GAP analysis, and solution design through ERP Integration of Business Processes.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Reduced operational costs with identification and elimination of redundant tasks and processes.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
- Championed innovative approaches to problem-solving, fostering culture of continuous learning among team members.
Summer Internship
SPLURGE ENTERTAINMENT PVT. LTD.
04.2016 - 06.2016
- Streamlining Backend Processes and Database Management of Instabounce Mobile Application
- Helped implementation of collaterals and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
Software Developer
Idemia
02.2013 - 04.2015
- 2 years of experience in Systems as Software Developer
- Development, modification and debugging of software applications (Third party) in Embedded C.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Updated old code bases to modern development standards, improving functionality.
- Contributed to positive team environment through effective communication, problem-solving, and collaboration skills.
- Improved software efficiency by troubleshooting and resolving coding issues
Education
BABI -
The University of Austin, Texas
Distance 12.2021 - 01.2021
MBA -
SIMS, Pune
Pune, India 03.2015 - 03.2017
B.Tech, ECE -
Vaish College of Engineering, Rohtak
Rohtak, Haryana 03.2009 - 03.2013
HSC (Class XII) -
Kendriya Vidyalaya Rohtak (CBSE)
Rohtak, Haryana 03.2006 - 03.2009
SSC (Class X) -
Kendriya Vidyalaya Rohtak (CBSE)
Rohtak, Haryana 03.2006 - 03.2007
Skills
Customer Engagement
Accomplishments
- 'Best in Customer experience' award and 'Wow Team' award for India Team 2021
- 'SCLioness - Best Women of Organization' as Leadership Rating on Women's Day 2014
Currentposition
Lead Solution Expert and System Ops Expert, Fello, Jul 2023, Present
Modules
- APIs and Postman and Workato certified
- BPMN 2.0, Signavio
- Oracle Configurator Developer (OCD), Inventory (INV), Bills of Material (BOM), Order Management (OM), Purchasing (PO) and basic understanding of iProcurement, iSupplier and Sourcing modules.
- Basic Knowledge of SQL
- Microsoft Office Suite (MS Word, Excel, PowerPoint) - automation-utility developments via Macro
- Data Analytics (Business Analytics and Business Intelligence). Knowledge of R, and basic understanding of python.
Socialinitiative
Children of commercial sex workers in Red Light Area, Pune
Initiatives
- Automated Business Reconciliation of Business Reports - Saved 7-person months
- Automated Documentation (RFCs) - Saved 38-person months
- Automated Impact Assessment - Saved 50+ Iterations analysis
Age
32
Personal Information
Gender: Female
Extracurricular Activities
Member of Client Experience Team of Infosys, Hyderabad DC Placement Coordinator at SIMS (2015-17) - Awarded Dedication and Commitment as PC Campus Representative, Premier B School event: The FLIP National Challenge - 2016 Member, Operations Club of SIMS 'NOESIS' - Editorial and Event conceptualization Member, Syscom R&D - SBA (Swachh Bharat Abhiyaan)
Timeline
BABI -
The University of Austin, Texas
12.2021 - 01.2021
Presales Consultant
Chargebee
09.2021 - 07.2023
Senior Partner Sales Engineer
Freshworks
04.2020 - 09.2021
Value Architect Consultant
Infor
08.2019 - 04.2020
Oracle Functional Consultant
Infosys Ltd.
08.2017 - 08.2019
Summer Internship
SPLURGE ENTERTAINMENT PVT. LTD.
04.2016 - 06.2016
MBA -
SIMS, Pune
03.2015 - 03.2017
Software Developer
Idemia
02.2013 - 04.2015
B.Tech, ECE -
Vaish College of Engineering, Rohtak
03.2009 - 03.2013
HSC (Class XII) -
Kendriya Vidyalaya Rohtak (CBSE)
03.2006 - 03.2009
SSC (Class X) -
Kendriya Vidyalaya Rohtak (CBSE)
03.2006 - 03.2007
Lead Solution Expert
Fello
7 2023 - Current
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