Neetu Kapoor

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.

Interaction with old /New crew and Sourcing -Deck officer/ Engineers(Mechanical & Electrical)

Carried out day-to-day duties accurately and efficiently.

• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Liaised between multiple business divisions to improve communications.
• Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.

• Sourced and screened candidates for MANAGEMENT ROLES ON SHIPS and worked with hiring managers to coordinate interviews, offers and onboarding.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Prepared variety of different written communications, reports and documents.
• Delivered services to customer locations within specific timeframes.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Built talent pipelines of applicants using tailored coaching and education to support efficient and effective hiring.
• Reviewed employment applications and background check reports to facilitate hiring process.
• Optimized sourcing networks and used proactive methods to direct source candidates.
• Negotiated contracts and managed budget for recruiting expenses.
• Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers and onboarding.

• Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
• Taught English language to [youth and working professional students.
• Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
• Delivered [10] hours per week of classroom lectures, instructing over [30] students per semester in English Grammer.
• Established and maintained student behavioral standards to achieve functional learning environment.
• Planned, prepared and delivered lessons on American literature, British literature and grammar to [Number] students daily.
• Designed and developed instructional activities using data from student learning style assessments.
• Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
• Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.

• To source, manage & control the mobilization and repatriation of competent and qualified personnel for the operation
• Ensuring enough crew members (all ranks) required is sourced for the safe operation of each vessel
• Ensuring that all Crew Placement Agencies are following MLC2006
• Ensuring authenticity of certificates of all crew/officers
• Responsible for mobilizing, visa formalities and repatriation of all crew members
• In charge of monthly payroll of crew members and updating criteria for wage justification
• Overall responsibility for ensuring all crew have approved COE/COR issued by flag
• Responsible for monitoring the crewing & mobilization costs
• HUMAN RESOURCE-(Sourcing, salary, Negotiation, Induction, Joining)

• Improved operations through consistent hard work and dedication.
• Developed and maintained courteous and effective working relationships.
• Prepared variety of different written communications, reports and documents.
• Conducted research, gathered information from multiple sources and presented results.

• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Administered compensation, benefits and performance management systems at direction of supervisor.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Led projects and analyzed data to identify opportunities for improvement.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Consulted businesses on successful recruiting and retention practices to help minimize turnover.
• Evaluated strengths and weaknesses of candidates through effective screening processes.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Responded to customer requests for products, services and company information.
• Collected and analyzed customer information to prepare product or service reports.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
• Researched product and issue resolution tactics to address customer concerns.
• Monitored systems in operation and quickly troubleshot errors.