Neetu Negi

Established strong relationships with U.S. clients, delivering exceptional support for software issues, email setups, and hardware problems. Ensured prompt and effective resolution to enhance client satisfaction.

Recognized multiple times by management for delivering outstanding customer experiences. Maintained a customer-centric focus by understanding client issues and addressing their concerns with empathy.

Provided support across various software and hardware environments, including Microsoft Office applications, Windows operating systems (7 through 11), and third-party applications. Utilized tools like Salesforce (SFDC), Workday, and Siebel for efficient client and issue management.

Trained new employees on protocols and best practices, ensuring compliance and achieving team targets. Fostered a positive team environment by being supportive, visible, and accessible.

Consistently ranked among the top in monthly performance metrics, including customer satisfaction ratings, call/chat volume, and issue resolution efficiency. Managed and reported on team performance and follow-ups to ensure alignment with goals.
Actively pursued training and development opportunities to enhance delivery on assigned responsibilities and stay current with industry standards.

Handled administrative tasks such as creating and sending team reports, following up on cases, and organizing team activities

Handled inbound and outbound calls, addressing customer queries and providing timely updates on issue resolution progress. Maintained a positive rapport with customers throughout the support process.

Effectively referred complex issues to upper management while ensuring continuous communication and a positive customer experience.

Managed inbound and outbound calls for Airtel Solitaire customers, ensuring courteous and efficient service. Addressed customer complaints and concerns professionally.

Sent follow-up emails to clients and managed complaint resolution processes to ensure customer satisfaction.

Gained extensive experience through cross-training in various aspects of Damage Fulfillment, including hire and total loss sections. Developed a broad skill set to handle diverse client needs and scenarios effectively.

Applied knowledge and skills from cross-training to manage client

• Taking care of the monthly collection of the all 5 Ten channels
• Collection follow up with all the zonal heads
• Taking care of the monthly expenses of the NSH as well as all the zonal heads.
• Follow up and take care of all the bounce cheques from all the zones
• Prepare monthly billing report
• Involved in recruitment, budgets & accounts, managing junior staff & HR issues.
• Taking care of all the expenses of the NSH and checking and approving the expenses of all zonal heads.
• Responsible for answering & screening telephone calls & face to face enquiries.
• Writing, reporting, and briefing papers and making presentations.