Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neetu Patel

Bengaluru

Summary

Highly motivated and results-oriented Server Compute Operation Engineer with 10+ years of experience in IT infrastructure management and support. Proven expertise in server administration, Active Directory, VMware virtualization, Veeam Backup, and cloud technologies (Azure). Adept at troubleshooting complex technical issues, ensuring system reliability, and implementing process improvements. Strong collaborator with a track record of successful project delivery and a commitment to exceeding expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server Compute Operation Engineer

Wabtec Corporation
10.2020 - Current
  • Monitored and resolved incidents related to Windows servers, minimizing downtime and ensuring business continuity.
  • Managed and maintained Veeam Backup & Replication environment, resolving backup failures and ensuring data protection.
  • Administered Azure Active Directory, managing user access and permissions.
  • Led the successful migration of DHCP infrastructure, improving network management efficiency.
  • Collaborated with engineering teams on deployments, enhancing system performance and functionality.
  • Performed quarterly user access reviews and IAM key rotations, ensuring compliance and security.
  • Migrated data from Barracuda to Veeam, ensuring data integrity and system continuity.
  • Coordinated firmware upgrades and software updates for Nutanix hosts and clusters.
  • Managed HP server infrastructure, including ILO firmware and BIOS upgrades.

Professional 1 System Administrator

DXC Technology
07.2019 - 10.2020
  • Monitored and resolved incidents related to Windows servers, minimizing business disruption.
  • Managed server patching and conducted regular health checks, ensuring system reliability and security.
  • Diagnosed and resolved issues related to Active Directory, Group Policy, DNS, and DHCP.
  • Provided user support, ensuring proper access control and security protocols.
  • Collaborated with the backup team to address backup issues.

System Engineer

Gemalto
03.2018 - 03.2019
  • Installed and configured SAS applications, ensuring optimal performance.
  • Integrated agents and SDKs to support authentication request fulfillment.
  • Configured and supported multiple agents, including LDAP, NPS, WLA, and OWA, to enable 2FA.
  • Assisted customers in resolving authentication-related issues.
  • Provided guidance on agent setup and functionality.
  • Supported customers in configuring hardware and software tokens for secure authentication.

System Support Senior Associate

NTT DATA Services
08.2014 - 02.2018
  • Managed 3000+ physical and virtual servers with domain admin privileges.
  • Led monthly patch deployment and server reboots, ensuring up-to-date security and functionality.
  • Administered Active Directory, including group policy management.
  • Diagnosed and resolved issues related to Active Directory, Group Policy, DNS, and DHCP.
  • Monitored, configured, and maintained server resources, ensuring optimal performance.
  • Oversaw the upsizing and downsizing of virtual servers based on system requirements.
  • Provided technical support for system infrastructure, resolving server and network-level issues.
  • Monitored and troubleshot CPU utilization and memory performance.
  • Delivered 24x7 on-call production support.
  • Managed DNS configurations, including host and PTR records.
  • Administered DHCP, including IP reservations.
  • Troubleshot backup issues related to Avamar.
  • Installed, configured, and managed Windows servers.
  • Resolved user incidents, including data movement and drive mapping.
  • Handled various requests, including data restoration, print queue management, and DHCP IP reservations.
  • Managed and executed change requests.
  • Conducted weekly troubleshooting related to server patching.
  • Resolved automated incidents, including CPU and memory usage issues.
  • Supported SEP Antivirus software for Windows servers.
  • Managed certificate creation and revocation processes.

Education

Bachelor of Engineering - Information Technology

Kirodimal Institute of Technology
Raigarh
07-2013

12th -

Carmel Convent Higher Secondary School
Raigarh, India
04-2009

10th - PCM

Carmel Convent Higher Secondary School
Raigarh, India
04-2007

Skills

  • Operating Systems: Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022
  • Virtualization: VMware vSphere, vCenter, ESXi, Hyper-V
  • Cloud Platforms: Microsoft Azure (AZ-900, AZ-104 certified), AWS
  • Backup & Recovery: Veeam Backup & Replication, Avamar
  • ITSM: ServiceNow
  • Monitoring: SolarWinds, Datadog
  • Hardware: HP servers, Nutanix
  • Networking: DHCP, DNS, TCP/IP
  • Security: Active Directory, Group Policy, IAM, 2FA
  • Scripting: PowerShell

Certification

MCSA: Windows Server 2012

Microsoft Certified Professional

Microsoft Certified Azure Fundamentals-AZ-900

Microsoft Certified Azure Administrator Associate-AZ-104


Timeline

Server Compute Operation Engineer

Wabtec Corporation
10.2020 - Current

Professional 1 System Administrator

DXC Technology
07.2019 - 10.2020

System Engineer

Gemalto
03.2018 - 03.2019

System Support Senior Associate

NTT DATA Services
08.2014 - 02.2018

Bachelor of Engineering - Information Technology

Kirodimal Institute of Technology

12th -

Carmel Convent Higher Secondary School

10th - PCM

Carmel Convent Higher Secondary School

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