Neetu Saun
Noida
Summary
Hospitality professional with 15+ years of experience in front office operations across luxury and mid-scale hotels. Proven track record in team leadership, revenue optimization, and guest satisfaction. Seeking an AFOM role to elevate service standards and drive operational excellence.
Overview
16
16
years of professional experience
Work History
Senior Duty Manager
Radisson Blu MBD Hotel
Noida
04.2026 - Current
- Managed front office operations, handled VIP guests, ensured smooth check-in/check-out processes.
- Supervised team of 15+ staff.
- Managed ORM and guest feedback.
- Coordinated with housekeeping and F&B for seamless operations.
- Achieved high guest satisfaction scores consistently.
Duty Manager
Radisson Blu MBD Hotel
Noida
06.2022 - Current
- Ensured smooth hotel operations by supervising daily activities focused on guest satisfaction.
- Responded promptly to emergencies, maintaining safety during shifts.
- Handled employee issues in absence of general manager, ensuring continuity of leadership.
- Implemented strategies for enhanced customer service based on feedback surveys.
- Conducted regular inspections to maintain high cleanliness and safety standards.
- Trained new employees on operational policies and exceptional service delivery.
- Monitored inventory for timely replenishment of necessary supplies.
- Created a positive work environment that fostered teamwork and excellence in service.
Front Office Manager
Ramada by Wyndham
Varanasi
01.2020 - 01.2022
- Oversaw all front office operations including valet, travel desk, reservations, and reception.
- Managed department reporting and revenue generation.
- Maintained social media presence.
- Supervised, trained, and scheduled front office staff.
- Monitored room inventory and billing accuracy.
Senior Duty Manager
Ramada Plaza JHV
Varanasi
12.2017 - 03.2020
- Prepared daily sales reports.
- Ensured guest satisfaction and responded to online reviews.
- Managed reservations and in-house guest experiences.
- Conducted daily briefings and staff performance monitoring.
- Awarded Manager of the Month twice.
Assistant Manager – Front Office
Fortune Park Boulevard by ITC
New Delhi
12.2013 - 12.2017
- Prepared daily sales reports and handled online reviews.
- Oversaw front office and guest satisfaction activities.
- Trained staff and ensured SOP compliance.
Front Office Executive cum Guest Relation Executive
Parkland Retreat
New Delhi
03.2012 - 02.2013
- Managed check-in/out, inventory, forecasting, and guest interaction.
- Revenue and cash management.
Front Office Executive
Cabana Estates
Ghaziabad
01.2011 - 01.2012
- Handled guest check-in/out, credit handling, and interdepartmental coordination.
Guest Service Associate
Red Fox Hotel (Lemon Tree)
New Delhi
02.2010 - 12.2010
- Handled guest check-in/out and cashiering, updated PMS, and upsold room options to enhance guest experience.
Education
B.A. - English Language And Literature
Kumaun University
Uttrakhand01-2013
Diploma - Aviation & Hospitality Academy
AHA
New Delhi02-2010
Skills
- Guest relations
- Front desk operations
- Revenue management
- Upselling & Revenue Optimization
- Office operations management
- Staff supervision
- Staff training
- Cross-Department Collaboration
- Team Leadership & Motivation
- Time management
- Multitasking & Time Management
- Guest relations
- Customer service
- Conflict resolution
- Complaint handling
- Problem solving
- Communication skills
- Online Reputation Management (ORM)
- Complaint handling
Accomplishments
- Appreciation letters from General Manager of Radisson Blu MBD, Noida.
- Manager of the Month twice at Ramada by Wyndham JHV.
- Completed Fire Fighter Training (Fortune Park Boulevard, 2016).
- Fortune Face & Fortune Champ of the Month (2014 & 2015).
- Appreciation letter from Red Fox Hotel, Lemon Tree (2010).
Communication Skills
- English
- Hindi
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Punjabi
Elementary (A2)
A2
Nepali
Intermediate (B1)
B1
Timeline
Senior Duty Manager
Radisson Blu MBD Hotel
04.2026 - Current
Duty Manager
Radisson Blu MBD Hotel
06.2022 - Current
Front Office Manager
Ramada by Wyndham
01.2020 - 01.2022
Senior Duty Manager
Ramada Plaza JHV
12.2017 - 03.2020
Assistant Manager – Front Office
Fortune Park Boulevard by ITC
12.2013 - 12.2017
Front Office Executive cum Guest Relation Executive
Parkland Retreat
03.2012 - 02.2013
Front Office Executive
Cabana Estates
01.2011 - 01.2012
Guest Service Associate
Red Fox Hotel (Lemon Tree)
02.2010 - 12.2010
B.A. - English Language And Literature
Kumaun University
Diploma - Aviation & Hospitality Academy
AHA