Neetu Sharma Rajdeo
Faridabad
Judge a man by his questions rather than his answers.
Voltaire
Summary
As a professional specialized in Import Trade Lane into India, my endeavor is always to make continuous efforts in improving my professional skills by incorporating innovations and accepting challenges in my chosen area of activity. I am confident to prove as a “BUSINESS ASSET” for the organization I shall be associated with.
Graduation-B.Com (Pass), 2 Years Diploma Course in Information Technology, PG Diploma in International Trade, MBA (Sales and Marketing). Working experience of +23 years in Customer support, Sales and Marketing, Corporate accounts handling having excellent command in Overseas Communication and agency agreements. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Designation GENERAL MANAGER
M/S NEOTRANS LOGISTICS PVT LTD
11.2006 - Current
- Individual Airfreight and Sea freight: business development
- Handling team of operations, customer service and sales
- Coordination and Communication with overseas agents
- Agency Agreements and rate negotiation with overseas agents for developing Trade lane
- Project handling for Corporate Clients majorly for Hotels, Aviation, Media, etc for Imports and Exports both
- Handing key accounts for the company
- Working as All India Sales and Marketing Head
- Individually handling team of Sales Professionals and operations
- Coordination for Overseas agents for all India Sales Requirement of Rates and Space
- Designed sales and service strategies to improve revenue and retention.
- Formed and sustained strategic relationships with clients.
- Fixing up targets for Sales Professionals and Motivating team to achieve the same
- Working with various agency networks for business development
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Established and maintained effective communication with staff members to ensure efficient operations.
BUSINESS DEVELOPMENT MANAGER
M/S NEW GLOBE LOGISTIK PVT LTD
01.2003 - 10.2006
- Individual Airfreight and Sea freight-Sales and Coordination
- Coordination and Communication with overseas agents
- Agency Agreements with overseas agents for developing Trade lane
- Working as All India Sales Coordinator
- Coordination for Overseas agents for all India Sales Requirement of Rates and Space
- MIS handling
- CCA COORDINATOR
- Coordination of day to day communication with individual CCA Agent
- Coordination with CCA agents for their queries and helping them to get replies from individual department
- Follow-up for any New Business with the Agents.
- Identified potential clients, built relationships, and negotiated contracts.
- Developed and implemented strategies to increase sales and market share.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Resolved customer complaints regarding sales and service.
- Reviewed operational records and reports to project sales and determine profitability.
TRAINER-CUSTOMER RELATION OFFICER
M/S GODREJ APPLIANCE LTD
01.2002 - 01.2003
- Handling problems relating to the product of Godrej Appliances
- Training sales and customer relations officers
- Selling AMC and other related services of Godrej Appliances.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Assisted customers with product selection, order placement, payment processing, shipping information, and returns and exchanges.
- Monitored customer feedback to identify areas of improvement in the customer experience.
- Collaborated with cross-functional teams such as marketing, sales, finance, and operations to improve processes related to customer relations management.
- Provided training sessions for new employees on how best to handle difficult conversations with customers.
Education
MBA (MARKETING AND SALES) -
Post Graduate Diploma in INTERNATIONAL TRADE FROM SCDL, PUNE. -
Diploma in Information Technology from International Polytechnic for Women, Delhi -
B.COM (PASS) -
HIGHER SECONDARY -
SENIOR SECONDARY -
Skills
- Customer Retention
- Public Relations
- Business Administration
- Sales
- Schedule Management
- Customer Relationship Management
- Staff Supervision
- Contract Negotiations
- Branding
- Loss Prevention
- Recruiting and Hiring
- Supply Chain Management
- Outsourcing
- Team Leadership
- Verbal and Written Communication
- Team Training and Development
- Marketing
- Managerial experience
Basic Strength
- Date of Birth: 07/23/1982
- Passport Number: K7007680
- Father's Name: Shri. Naveen Kr.Sharma
Accomplishments
- Represented Annual Sales Seminars as All India Coordinator Head.
- Being Designated as coordinator for CCA (China Cargo Alliance), G.A.I.N ( Global Alliance Integrated Network), UFMaG (Universal Freight Management Group) , Glopa (Global Logistics Providers’ Association), WCM (Worldwide Cargo Marketing).
- Visited Hong Kong, China, Srilanka, thailand as representation of the Company, for Selling Import services Overseas and agency agreements.
- Received Certificates from EMPI business school for training 3 Post Graduates Professionals in Logistics Management.
- ON Panel of TIMES of INDIA for sharing and updating more and more information about E-commerce, supply chain and logistics future in India and Abroad.
Languages
Hindi, English
First Language
Affiliations
- OVERSEAS COORDINATOR FOR WCA
- OVERSEAS COORDINATOR FOR JC TRANS
Certification
- EDUCATION AND TRAINING -EMPI BUSINESS SCHOOL- E-COMMERCE-SUPPLY CHAIN AND LOGISTICS - 2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Designation GENERAL MANAGER - M/S NEOTRANS LOGISTICS PVT LTD
11.2006 - Current
BUSINESS DEVELOPMENT MANAGER - M/S NEW GLOBE LOGISTIK PVT LTD
01.2003 - 10.2006
TRAINER-CUSTOMER RELATION OFFICER - M/S GODREJ APPLIANCE LTD
01.2002 - 01.2003
IGNOU - MBA (MARKETING AND SALES),
Symbosis-Pune - Post Graduate Diploma in INTERNATIONAL TRADE FROM SCDL, PUNE.,
- Diploma in Information Technology from International Polytechnic for Women, Delhi,
DELHI UNIVERSITY - B.COM (PASS),
CBSE - HIGHER SECONDARY,
CBSE - SENIOR SECONDARY,
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