Neetu Singh
Mumbai
Summary
A seasoned Merchandise Manager at Tribhuvandas Bhimji Zaveri, I excel in optimizing product mixes and negotiating with vendors for cost-effectiveness, demonstrating exceptional organizational and relationship-building skills. Achieved consistent sales growth by analyzing market trends and customer preferences, ensuring team excellence and operational efficiency.
Overview
20
20
years of professional experience
Work History
Merchandise Manager
Tribhuvandas Bhimji Zaveri
Mumbai
02.2022 - Current
- Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
- Negotiated with vendors to obtain favorable terms, pricing, and delivery schedules.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Researched market trends in order to identify opportunities for growth in existing or new product categories.
- Coordinated with other departments such as marketing and finance to ensure a successful launch of new products or services.
- Reviewed vendor performance metrics such as on-time delivery rate and quality control measures to ensure compliance with company standards.
- Identified areas of improvement within the current inventory system in order to streamline processes.
- Collaborated with vendors and suppliers to negotiate purchasing terms, ensuring cost-effectiveness and quality standards.
- Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
- Conducted competitor analysis to stay informed of market trends and adjust merchandising strategies accordingly.
Deputy Store Manager
Orra Fine Jewellery
Mumbai
10.2021 - 02.2022
- Team Management: Mentor and Coach team and create Performance
- Employee Retention
- Revenue Management: Achieving and exceeding yearly target
- Store profitability by increasing sales of profitable categories
- Showroom Operational Management: Adhere of SOP
- To drive the store's operational excellence
- Customer Management: Establish customer connect through marketing activities in an engaging manner
- Provide customer start to end service
- Handle HNI client and close the deal
Floor Manager
Reliance Jewels
10.2020 - 10.2021
- Team Management: Mentor and Coach team and create Performance
- Employee Retention
- Revenue Management: Achieving and exceeding yearly target
- Store profitability by increasing sales of profitable categories
- Showroom Operational Management: Adhere of SOP
- To drive the store's operational excellence
- Customer Management: Establish customer connect through marketing activities in an engaging manner
- Provide customer start to end service
- Handle HNI client and close the deal
Team Leader
Tribhovandas Bhimji Zaveri (The Original)
03.2012 - 10.2020
- ABV vs Actual- Sales, increase ST of Gold & Diamond as per budget, meeting of per customer sales targets to ensure maximum profitability
- Coordinated inventory control receiving; merchandising and sales
- Counter Management
- Ensured the following steps are followed-hygiene, mandating gloves while handling of diamond jewelry as to minimize spoilage, no pen marks on the props, cleaning on display trays and stock/ Walkout Reports, Feedback forms & CEX audit marks
- Managed total counter level operations, including Team motivating, evaluating work schedules
- Monitored infrastructure and ambience levels and to take appropriate steps to correct if below desired level
- Ensure processes in place to develop a cohesive team
- Helped in increasing team longevity & retention of productive manpower
- Consistently achieved target every month
Guest Relation Supervisor
Orbit Dream Holidays
08.2011 - 02.2012
- Managed the needs/requirements of high profile customer's accounts through extensive follow-up procedures
- Responsible for customer service in the Travel industry, duties included answering customer queries, problem solving and providing detailed information on products
- Generated repeat business through successful client follow-up
- Performed market research surveys amongst client base to seek feedback on sales, follow-up and quality of after sales service
- Improving customer service based on client feedback through the development of new policies and procedures
- Responsible for the supervision of a staff of thirty people within the organization
- Ensuring a high energy, positive experience for staff and customers
Customer Complain Officer
H.S.B.C Bank
12.2006 - 07.2011
- Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended and provided with end to end solution
- Coordinating with the various Branch Servicing Managers, Branch Managers, Regional Head, Regional Operation Managers, and Claim Managers
- Handling all escalated calls
- (Senior officer on the floor) related to cards n banking for dispute related, reversal related and cross sale various banking product
Customer Service Executive
Global Direct
08.2004 - 01.2006
- Performs the tasks of responding to the queries and request of guests and client's' over the phone or to walking clients
- Handles the responsibilities of managing guest relation activities of the organization
- Coordinating with the various Branch Servicing Managers, Branch Managers, Regional Head, Regional Operation Managers, and Claim Managers
Education
B.COM - Commerce
Mumbai University
Mumbai01.2003
H.S.C. -
Mumbai University
01.2000
S.S.C. -
Mumbai Board
01.1998
Skills
- Customer Handling
- Organizational Skills
- Time Management
- Relationship Building
- Multi-tasking
- Ability to Work Under Pressure
- Patience
- Administrative Skills
- Ability to Perform Tasks Under Minimal Supervision
Languages
- Hindi
- English
- Gujrati
References
References can be provided on request.
Personal Info
- Date of Birth : 09/01/1983
- Status : Married
Timeline
Merchandise Manager
Tribhuvandas Bhimji Zaveri
02.2022 - Current
Deputy Store Manager
Orra Fine Jewellery
10.2021 - 02.2022
Floor Manager
Reliance Jewels
10.2020 - 10.2021
Team Leader
Tribhovandas Bhimji Zaveri (The Original)
03.2012 - 10.2020
Guest Relation Supervisor
Orbit Dream Holidays
08.2011 - 02.2012
Customer Complain Officer
H.S.B.C Bank
12.2006 - 07.2011
Customer Service Executive
Global Direct
08.2004 - 01.2006
B.COM - Commerce
Mumbai University
H.S.C. -
Mumbai University
S.S.C. -
Mumbai Board
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