Neetu Tiwari
Front Desk Executive
Mumbai,MH
Summary
Dynamic Front Desk Executive with a proven track record at L&T Realty, excelling in guest relations and office management. Skilled in time management and problem-solving, I enhanced guest satisfaction through proactive service and efficient operations, contributing to a welcoming environment and streamlined processes. Passionate about delivering exceptional hospitality experiences.
Developed strong organizational and multitasking skills in fast-paced, customer-facing environment. Skilled in handling administrative duties and providing top-tier customer service. Seeking to transition into new field where these abilities can drive efficiency and enhance client satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Executive
L&T Realty
12.2023 - 11.2024
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Anticipated guest needs by offering assistance proactively, exceeding expectations during their stay.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Office Executive
Etox India Pvt Ltd
11.2022 - 12.2023
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Managed agendas, travel arrangements, and appointments for [Number] upper management staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Front Desk Receptionist
Healing Pharma Exports
06.2020 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
Education
PGDM in H.R Management - Human Resources Management
04.2001 -
B.com - Accounting And Finance
04.2001 -
Skills
Time management
Guest relations
Office management
File management
Basic accounting
Meeting coordination
Training and mentoring
Automated telephone systems
Office meetings
Administrative support
Problem-solving
Cash handling
Hospitality services
VIP guest relations
Reading, Singing
I am a Passionate towards my singing ability. I love to listen Hindi classical songs
Timeline
Front Desk Executive - L&T Realty
12.2023 - 11.2024
Front Office Executive - Etox India Pvt Ltd
11.2022 - 12.2023
Front Desk Receptionist - Healing Pharma Exports
06.2020 - 10.2022
MIT School of Education - PGDM in H.R Management, Human Resources Management
04.2001 -
Mumbai University - B.com, Accounting And Finance
04.2001 -