Neetu Vohra
Lead Business Analyst & Project Manager
Faridabad
Summary
A results-oriented professional with proven success of 19+years in different areas of operations - Process Automation, Business Analysis, Operations Management & Team Management. 5+ Years of Experience as Lead Business Analyst with one-year experience as Project Manager and Lead Business Analyst Proficient in translating business requirements into technical requirements and documenting business cases. Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.
Overview
15
15
years of professional experience
Work History
Project Manager and Lead Business Analyst
06.2021 - Current
- Presently designated as PM- BA for multiple projects in Insurance Domain
- Accountable for initiation, planning, design, execution, monitoring controlling of the project
- Understanding people requirement and creation of initial project team
- Creation of project plan with detailed responsibilities of each team member
- Monitoring progress and ensuring governance around each key deliverable
- Analyzing and managing project risk
- Maintaining Weekly governance on Project Risks, Issues & Dependencies
- Developed and initiated projects, managed costs and monitored performance
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Led project teams through design, develop and delivery of Project
Operations Manager - OTC
Genpact
01.2018 - 06.2021
- Worked closely with Operations Team in assessing the Automation potential of a process from overall benefit perspective
- Facilitate requirement gathering workshops with Customer
- Responsible for analyzing and capturing Requirements and creating Process Design Document
- Determining system interface methodology to be API interface or Surface automation, to establish the integration between ROBOT and systems at client’s end
- Complete Ownership of knowledge transfer to the development team
- Ensuring availability of all prerequisites for development – System access, Test data availability & query clarification sessions with Customer if required
- Ownership of Internal testing, writing Functional Test cases & validation of Test results
- Responsible for driving UAT and capturing any functional or non-functional change request during the UAT
- Accountable for Production support during Hypercare post Go-Live
- Responsibilities As, OTC (Prior to 2018)
- Manage day to day Operations of main processes of OTC cycle - Order Management, Credit Collection & Cash Application
- Overall span of 40+ people with direct reporting of five team leaders with teams reporting to them
- OM of approx
- Thirteen markets (UK & Europe) managed by the team ensuring adherence to country specific timelines
- Management of Cash Application of over fourteen markets (UK & Europe) ensuring close to 100% accuracy for all the markets and adherence to one day turnaround time for all the cash received in a day
- Managing cash collection of UK & Europe region
- Responsible for Client & Stakeholder management for approx
- Fifteen markets (UK & Europe)
- Managing adherence to SOX Compliance for all the OTC processes carried out of India Site, in all responsible for over 60 SOX & FCF controls in a month
- Responsible for performance management of the team, ensuring all CPI's and KPI's are met month on month
- Publishing & discussion of Monthly performance dashboard with the stakeholders
- Responsible for people & performance management of direct reports and their respective teams
- Responsible for ensuring all Standard Operating Procedures are updated on timely basis refreshers conducted for the teams
- Noteworthy Contributions, Successful transition of various OTC processes- OM, Cash application, Collection & Reporting
- Successful completion of improvement project on driving Overdue reduction
- Successful Transition and stabilization of OTC Accounts IC Role
- Lead & managed a diverse production Team to drive Collections Efficiency & High Standards of Quality and Productivity
- Cash Management – Ensuring timely receipt of payments and application to correct customer accounts
- Complete wing to wing workforce management for the process from conducting line interviews for new hires, reducing the time for coming up the learning curve and conducting annual & biannual evaluation of associate performance and aligning associate evaluation metric to the business goals
- Ensure adequate staffing based on process requirement, attrition trends, process complexity etc
- Ensure low attrition levels and resolve all people issues, determine their satisfaction levels & identify means of positively impacting the same
- Interfacing with Peers and Department Heads to identify and evaluate career development and training needs.
Senior Manager
OTC, GENPACT
04.2015 - 12.2017
Operations Manager
OTC Global Finance, GENPACT
06.2011 - 03.2015
Assistant Manager
GENPACT
09.2010 - 05.2011
Assistant Manager
GENPACT
07.2009 - 08.2010
Assistant Manager
Card Collections
10.2007 - 06.2009
Management Trainee
Card
06.2006 - 09.2007
Process Associate/Process Developer
OTC Global Finance
11.2006 - 06.2006
Education
Post Graduate Diploma - Human Resources SCDL
Symbiosis
Bachelor of Commerce - undefined
Delhi University
Skills
COMPUTER PROFICIENCYundefined
Timeline
Project Manager and Lead Business Analyst
06.2021 - Current
Operations Manager - OTC
Genpact
01.2018 - 06.2021
Senior Manager
OTC, GENPACT
04.2015 - 12.2017
Operations Manager
OTC Global Finance, GENPACT
06.2011 - 03.2015
Assistant Manager
GENPACT
09.2010 - 05.2011
Assistant Manager
GENPACT
07.2009 - 08.2010
Assistant Manager
Card Collections
10.2007 - 06.2009
Process Associate/Process Developer
OTC Global Finance
11.2006 - 06.2006
Management Trainee
Card
06.2006 - 09.2007
Post Graduate Diploma - Human Resources SCDL
Symbiosis
Bachelor of Commerce - undefined
Delhi University
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