Stella Mary Luke

Experienced Accommodation Consultant specializing in workplace accommodations and employee well-being within the HR and compliance sector. Skilled in reviewing modified duty requests, creating Job Match Reports (JMRs), and collaborating with HR, leaders, and managers to ensure safe and compliant role assignments. Adept at monitoring employee safety, FMLA/State leave usage, and ADA compliance to balance organizational needs with employee rights.

Key achievements include:

• Streamlined accommodation processes by implementing SLA-driven workflows, reducing turnaround times and improving employee engagement in decision-making.
• Successfully managed complex accommodation cases, ensuring fair application of ADA while minimizing undue hardship to sites.
• Enhanced compliance monitoring systems to track intermittent leave usage and maintain workplace safety standards.
• Delivered training and knowledge transfers to new hires, ensuring smooth onboarding and consistent application of accommodation policies.
• Provided ongoing monitoring and case-by-case assistance, supporting employees and managers through the accommodation process.
  

Program Lead at HireGenics managing accounts including McDonald’s, Breakthru Beverage Group, Iron Mountain, Avery Dennison, and Baxter.

Extended offers to pre-identified contract workers; coordinated interview scheduling and negotiated pay rates.

Primary point of contact for W2 contractors; supported C2C and 1099 workers; handled queries, grievances, extensions, and closures.

Managed end-to-end onboarding, maintained and updated process-related SOPs, and ensured compliance with client and internal policies.

Worked with direct clients and MSPs using VMS platforms such as Fieldglass, Beeline, and Ariba; utilized Bullhorn ATS and compliance portals.

Ensured timely timesheet submissions and weekly payroll processing; consistently met assigned TATs.

Trained new generalists and mentored junior team members; working knowledge of US visa categories.

Assisted the Sales Manager with daily sales operations, team coordination, and performance tracking.

Prepared and analyzed sales, revenue, and account performance reports.

Tracked monthly and quarterly sales targets, forecasting pipeline, revenue, and profit performance.

Supported client acquisition, retention, and relationship management to drive revenue growth.

Coordinated sales activities including order processing, follow-ups, and service delivery.

Supported sales strategy execution and profit improvement initiatives.

Resolved client and operational issues to protect revenue and margins.

Managed and supervised the sales team, supporting target achievement and daily performance.