Negha A
ServiceNow Development
Trichy
Summary
To obtain a challenging role where I can utilize my experience to deliver efficient solutions and to enhance my technical and functional expertise while contributing to organizational growth through innovative ServiceNow implementations and to work in a growth-oriented environment that encourages continuous learning, ownership, and professional development.
Overview
7
7
Certifications
6
6
years of professional experience
Work History
ServiceNow Technical Consultant
WPP
06.2024 - Current
- Developed end-to-end OAuth 2.0-based integration between ServiceNow and SOX systems, enabling automated user access provisioning and deprovisioning.
- Designed and executed payload validation and secure data transmission, ensuring reliable communication between ServiceNow and external systems.
- Automated catalog task routing by dynamically assigning tasks to appropriate groups based on integration responses.
- Led instance enhancement and data migration, transitioning assignment groups from a legacy company to a new organizational structure.
- Built custom scripts to bulk update incidents, tasks, and CMDB records, improving data consistency, and reducing manual effort.
- Implemented controls to suppress email notifications during bulk updates, ensuring smooth production deployments.
- Developed Service Catalog callback functionality, improving user communication and service request handling efficiency.
- Designed and enforced UiPath integrations for Joiner-Mover-Leaver (JML) processes, and email automation.
- Created an order guide with 20+ catalog items, integrated with automated workflows to streamline service delivery.
- Enhanced Flow Designer flows and custom actions for catalog items, incidents, and task automation.
- Implemented a 3-strike notification mechanism to send automated reminders and auto-close inactive requests, reducing backlog.
- Built state synchronization logic across RITM, Catalog Tasks, and Requests to maintain process consistency.
- Designed assignment rules and decision tables for the automated routing of incidents and service requests.
- Developed scripted REST APIs to support integrations and automation triggered via catalog forms and external systems.
ServiceNow Developer Cum Support (Technical Specialist)
HCL Technologies Limited
10.2022 - 05.2024
- Developed and implemented Service Catalog items based on user stories, including enhancements and modifications to improve usability and performance.
- Customized and optimized business rules, workflows, and service requests, improving overall system efficiency and process automation.
- Built end-to-end data integration using Transform Maps, migrating data from SPKG tables to CMDB Linux tables with high data accuracy.
- Worked extensively with domain separation, gaining hands-on experience in managing multi-domain environments and data segregation.
- Provided production support by resolving incidents, problems, changes, and catalog tasks, ensuring timely issue resolution and minimal downtime.
- Proactively created and managed problem records to prevent recurring issues and improve system stability.
- Configured and troubleshot Service Level Agreements (SLAs), ensuring compliance with defined service targets.
- Authored Knowledge Base (KB) articles and technical documentation to support end users and internal teams.
- Developed and maintained email notifications and scheduled reports for operational visibility and communication.
- Recognized as a Top Performer for consistently resolving a high volume of tickets, managing more than 50+ incidents and requests monthly, and contributing to improved team productivity, and faster issue resolution.
ServiceNow Developer
Tata Consultancy Services
11.2020 - 09.2022
- Developed ServiceNow applications based on business requirements and technical design documents, ensuring scalable and efficient solutions.
- Implemented integrations using Integration Hub ETL, REST messages, and data sources to ingest and process third-party data.
- Worked on ITSM and ITAM modules, including configuration and functional implementation aligned with business needs.
- Designed and maintained the CMDB, including configuration item (CI) relationships, business services, and mapping across multiple CI classes.
- Developed Script Includes using GlideRecord for custom integrations and backend processing of third-party data into CMDB tables.
- Configured and supported Service Graph Connectors, such as VMware Workspace ONE, JAMF, Tanium, and Microsoft SCCM.
- Built and consumed integrations using REST APIs, JDBC connections, and handled data formats like JSON and XML.
- Utilized Duplicate CI Remediation (Duplicate Row Processor) to identify and manage duplicate records in the CMDB.
- Managed deployments using Update Sets and XML migrations across DEV, QA, and PROD environments.
- Developed Integration Hub ETL jobs, fix scripts, and background scripts for CMDB data cleanup, normalization, and reclassification.
- Hands-on experience with Service Catalog, Incident, Problem, and Change Management modules.
- Designed and implemented Flow Designer workflows, Business Rules, Client Scripts, UI Policies, Notifications, and Logging mechanisms for automation and system enhancements.
Education
B-Tech - Electronics and Communication Engineering
SASTRA Deemed To Be University
Thanjavur01-2020
12th Grade - High school from State Board
SRV Matric Hr Sec School
Samayapuram01-2016
Skills
ServiceNow Platform: ITSM, Service Catalog, CMDB
Integration Technologies: REST API, Scripted REST API, OAuth 20
Scripting & Development: JavaScript, Glide Record, Script Includes
Automation Tools: Flow Designer, Integration Hub ETL
Data Management: Transform Maps, Data Sources, Service Graph Connectors
Platform Configuration: Business Rules, Client Scripts, UI Policies, Notifications, Workflows
Professional Summary
- ServiceNow Developer with 5.5 years of experience in ITSM development, Service Catalog, CMDB,integrations, and automation within enterprise environments. Proven ability to analyze business requirements and translate them into structured technical solutions aligned with delivery timelines.
- Extensive hands-on experience across the ServiceNow development lifecycle, including application development, system integrations, testing, deployment, and production support. Regularly supports production environments during off-hours and on-call schedules, ensuring stable deployments and timely resolution of issues.
- Strong troubleshooting capabilities with experience in identifying root causes and resolving system-level issues, both independently and in collaboration with cross-functional teams. Demonstrates a consistent approach to documentation, maintainability, and solution reliability.
- Continuously builds technical knowledge to adapt to evolving platform capabilities and business requirements, with focus on improving system performance, process efficiency, and long-term sustainability of solutions.
Certification
Certified ServiceNow System Administrator
Declaration
I hereby declare that all the information given above is true to the best of my knowledge.
Yours sincerely,
Negha A
Timeline
ServiceNow Technical Consultant
WPP
06.2024 - Current
ServiceNow Developer Cum Support (Technical Specialist)
HCL Technologies Limited
10.2022 - 05.2024
ServiceNow Developer
Tata Consultancy Services
11.2020 - 09.2022
B-Tech - Electronics and Communication Engineering
SASTRA Deemed To Be University
12th Grade - High school from State Board
SRV Matric Hr Sec School