Neha NA

• Provide world-class service, engaging directly with clients, prospects, and vendors to coordinate requests with Gartner Research & Advisory Experts.

• Managing International portfolio of IT leaders and Technical professional clients and catering to their queries in the areas of Application Development, Infrastructure & Operations, Data & Analytics, Data Management, Collaboration tools, and Security.

• Helped the Account Executive and larger Customer Success Team to achieve 93% client retention consecutively for the last 2.5 years.

• Act as a liaison between internal and external Clients and the Gartner Expert community & solve most pressing technology and business-related questions and challenges.

• Transformed underperforming departments with strategic planning efforts focused on process improvement.
• Earned recognition as top performer consistently exceeding targets throughout tenure as specialist in field
• Championed adoption of new software tools that streamlined workflows across multiple departments
• Conducted thorough research to identify trends and inform decision-making for business growth initiatives

• Manage portfolio of 75-80 clients from Jeevansathi.com includes demonstrative exceptional client handling skills and employ effective strategies
• Achieve process Service Level Agreements (SLAs) and generate Management Information System (MIS) reports
• Facilitated knowledge sharing among colleagues, leading presentations on industry trends and best practices in client relationship management.
• Generated new business opportunities by nurturing long-term relationships with key clients.
• Resolved complex issues for high-value clients, maintaining strong relationships and safeguarding company reputation.
• Established strong relationships with clients through regular communication and personalized service.
• Improved client satisfaction by addressing and resolving concerns promptly and professionally.

• Prospect new client opportunities & qualify revenue potential
• Identify, upsell and cross-sell opportunities within existing accounts
• Develop and maintain business plans with team members to achieve renewal and upsell/cross-sell goals
• Coordinate all sales activities associated with primary client accounts with team members
• Identify and grow contacts within existing client organization at all levels (user to decision-maker, across departments)
• Increased sale of team by 100% for 3 months consecutively.
• Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
• Forged strong relationships with key stakeholders, enhancing brand reputation and fostering long-term collaborations.
• Achieved targeted revenue growth by implementing effective sales strategies and tactics

• Cold call leads provided by external sources to generate sales prospects
• Conduct research to identify potential accounts and develop sales opportunities
• Determine decision makers within leads and initiate sales process
• Expand sales within existing client base and collaborate with team members for strategic sales approaches
• Identify and deliver qualified opportunities to other team members
• Maintain and grow company's prospect database
• Ensure timely follow-up by passing leads to appropriate team members with necessary information
• Conduct sales presentations, product/service demonstrations, and respond to RFPs
• Support marketing efforts, such as trade shows and exhibits
• Make outbound follow-up calls to existing clients to cross-sell and upsell
• Handle inbound prospect calls and convert them into sales
• Address objections of potential customers and highlight product/service features and benefits
• Quote prices, discuss credit terms, and prepare sales order forms and reports
• Started sales team and won revenue worth 1 lakh INR in second month.
• Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in company's offerings.
• Negotiated contracts with key stakeholders, resulting in favorable terms for company and long-term partnerships.