Neha
Resource Manager
Gurgaon
Summary
Proven leader in optimizing workforce planning and enhancing operational efficiency, notably at PWC Consulting. Expert in talent management and fostering teamwork, I've driven significant improvements in resource utilization and stakeholder relations, achieving reduced turnover rates and increased customer satisfaction. Skilled in problem-solving and organizational skills, my strategic approach has consistently delivered impactful results.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Deployment Manager
PWC Consulting
2022.06 - Current
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Promoted a culture of sustainability within the company by advocating for responsible use of resources and implementing greener procurement policies.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
- Implemented a centralized resource management system, facilitating real-time tracking of key assets and improving overall operational efficiency.
- Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.
- Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Championed process improvements across the organization, leading to increased efficiency in resource utilization and reduced waste.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
Assistant Manager
KPMG Global Services
2021.11 - 2022.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Assistant Manager
Ernst & Young
2019.08 - 2021.10
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Senior Human Resources Executive
Nagarro
2019.01 - 2019.08
- Directed hiring and onboarding programs for new employees.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Evaluated the effectiveness of various HR programs through data-driven metrics analysis that informed future decisionmaking.
- Managed complex employee relations issues with empathy, discretion, and adherence to legal requirements.
Senior Executive
Wipro Technologies
2011.03 - 2019.01
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
Education
B.Tech - B.Tech
Vinayaka Missions
Chennai 2006.04 - 2011.05
High School Diploma -
Rose Public School
Darbhanga 2002.04 -
Skills
Talent management
Teamwork and Collaboration
Team Leadership
Problem-Solving
Organizational Skills
Relationship Building
Stakeholder Relations
Work Planning and Prioritization
Customer Relationship Management
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
Certification
PMP
Timeline
PMP
2023-10
Deployment Manager
PWC Consulting
2022.06 - Current
Assistant Manager
KPMG Global Services
2021.11 - 2022.06
Assistant Manager
Ernst & Young
2019.08 - 2021.10
Senior Human Resources Executive
Nagarro
2019.01 - 2019.08
Senior Executive
Wipro Technologies
2011.03 - 2019.01
B.Tech - B.Tech
Vinayaka Missions
2006.04 - 2011.05
High School Diploma -
Rose Public School
2002.04 -
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