Neha
New Delhi
Summary
Dynamic Executive Assistant with proven expertise in air import coordination at Cargomasters Logistics Pvt Ltd. Skilled in relationship building and effective communication, I excelled in resolving customer service issues and generating detailed reports, enhancing operational efficiency and client satisfaction. Proficient in MS Office, I ensure accuracy in documentation and compliance.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Cargomasters Logistics Pvt Ltd
08.2022 - 09.2023
- Air import coordination with agents and customers.
- Daily follow-ups with agents, gathering updates and information about shipments, and updating customers.
- Checklist, duty, and delivery updates (door-to-door or door-to-port).
- Assisted in resolving customer service issues related to imports.
- Created detailed reports outlining the progress of imports to the management team.
- Liaised with freight forwarders to facilitate efficient transportation methods.
- Reviewed and analyzed customs documents for accuracy and compliance.
- Ensured all necessary documentation was completed accurately and in a timely manner.
Sales Coordinator
7Golden Ailes Logistic Pvt Ltd
07.2020 - 03.2022
- Performed follow-up calls with customers after each sale was completed.
- Maintained accurate records of sales activity and generated reports for management review.
- Processed orders received from customers within specified timelines.
- Generated leads through cold calling, networking, referrals and other methods.
- Assisted in developing new business proposals for potential customers.
Relationship Manager
IIPM College
New Delhi
03.2012 - 01.2014
- Handling admission queries and providing counseling to students and parents.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
Admissions Counselor
Manglayatan University
02.2011 - 02.2012
- Provided guidance and support to prospective students on the admissions process.
- Researched scholarship opportunities for incoming freshmen.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
Education
B.A -
Alagappa University
Chennai12th -
NIOS
Noida10th -
CBSE Board
Skills
- Knowledge of MS Office, Excel, PowerPoint, Outlook
- Relationship building
- Effective communication
- Freight coordination
- Air import coordination
- Customer service
Timeline
Executive Assistant
Cargomasters Logistics Pvt Ltd
08.2022 - 09.2023
Sales Coordinator
7Golden Ailes Logistic Pvt Ltd
07.2020 - 03.2022
Relationship Manager
IIPM College
03.2012 - 01.2014
Admissions Counselor
Manglayatan University
02.2011 - 02.2012
B.A -
Alagappa University
12th -
NIOS
10th -
CBSE Board
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