Neha Adere
Technical Support Consultant
Pune,MH
Summary
Enthused IT Consultant with competencies in Networking and Problem Management and Technical Support . Certified in CCNA and ITIL foundation . Considered talented leader when guiding teams and performing Troubleshooting .
Overview
2
2
Certifications
2
2
years of post-secondary education
6
6
years of professional experience
Work History
IT Consultant
Capgemini
Pune, Maharashtra
04.2018 - 12.2020
- Created service level agreement for IT operational functions including help desk operations.
- Adjusted design parameters to boost performance and incorporate new features.
- Troubleshoot Wintel cases and issues to achieve SLA compatibility.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Incident Manager
Capgemini
Pune, Maharashtra
03.2019 - 02.2020
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used Microsoft Word and other software tools to create documents and other communications.
Network Administrator
Wipro
Pune, Maharashtra
12.2015 - 02.2018
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Served as point of contact between site and Sydney sites, often requiring research to ascertain appropriate individual overseeing necessary systems at that point in time.
- Provided consistent support through on-call rotation duty.
- Prepared productivity reports for IT director.
- Closed trouble tickets quickly and efficiently with rate of 80% completed tasks 90%.
- Managed Windows domain move and raised domain level.
Education
Master of Science - Applied Science
Ruia College
Dadar 06.2011 - 04.2013
Bachelor of Science - Science
Mumbai University
Mumbai 01.2011 - 06.2011
Skills
Information Technology Infrastructure
Project Management
Routing protocol expertise
SNMP monitoring
Network performance monitoring
Documentation Management
Troubleshooting
Network infrastructure administration
Systems administration
Certification
CCNA - Cisco Certified Network Associate
Timeline
Incident Manager
Capgemini
03.2019 - 02.2020
IT Consultant
Capgemini
04.2018 - 12.2020
Network Administrator
Wipro
12.2015 - 02.2018
Master of Science - Applied Science
Ruia College
06.2011 - 04.2013
Bachelor of Science - Science
Mumbai University
01.2011 - 06.2011