Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Neha Adere

Technical Support Consultant
Pune,MH

Summary

Enthused IT Consultant with competencies in Networking and Problem Management and Technical Support . Certified in CCNA and ITIL foundation . Considered talented leader when guiding teams and performing Troubleshooting .

Overview

2
2
Certifications
2
2
years of post-secondary education
6
6
years of professional experience

Work History

IT Consultant

Capgemini
Pune, Maharashtra
04.2018 - 12.2020
  • Created service level agreement for IT operational functions including help desk operations.
  • Adjusted design parameters to boost performance and incorporate new features.
  • Troubleshoot Wintel cases and issues to achieve SLA compatibility.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Incident Manager

Capgemini
Pune, Maharashtra
03.2019 - 02.2020
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used Microsoft Word and other software tools to create documents and other communications.

Network Administrator

Wipro
Pune, Maharashtra
12.2015 - 02.2018
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Served as point of contact between site and Sydney sites, often requiring research to ascertain appropriate individual overseeing necessary systems at that point in time.
  • Provided consistent support through on-call rotation duty.
  • Prepared productivity reports for IT director.
  • Closed trouble tickets quickly and efficiently with rate of 80% completed tasks 90%.
  • Managed Windows domain move and raised domain level.

Education

Master of Science - Applied Science

Ruia College
Dadar
06.2011 - 04.2013

Bachelor of Science - Science

Mumbai University
Mumbai
01.2011 - 06.2011

Skills

    Information Technology Infrastructure

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Certification

CCNA - Cisco Certified Network Associate

Timeline

Incident Manager

Capgemini
03.2019 - 02.2020

IT Consultant

Capgemini
04.2018 - 12.2020

Network Administrator

Wipro
12.2015 - 02.2018

Master of Science - Applied Science

Ruia College
06.2011 - 04.2013

Bachelor of Science - Science

Mumbai University
01.2011 - 06.2011
Neha AdereTechnical Support Consultant