Summary
Overview
Work History
Education
Skills
Timeline
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NEHA AGARWAL

NEHA AGARWAL

Pune

Summary

Ambitious, Results-driven retail management professional determined to exceed company sales goals. Proficient Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Proactive in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Sephora
08.2024 - Current
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service excellence and operational standards.
  • Implemented inventory management practices to optimize stock levels and reduce shrinkage.
  • Developed sales strategies that enhanced product visibility and improved customer engagement.
  • Analyzed sales data to identify trends and inform strategic decision-making for promotions.
  • Coordinated staff schedules to maximize coverage during peak shopping hours and events.
  • Led team meetings focused on performance improvement, fostering a culture of accountability.
  • Enhanced in-store merchandising efforts to create visually appealing displays that drive sales.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Store Manager

Nykaa Ltd.
12.2021 - 07.2024
  • Managed Point of Sales store opening and closing procedures and reconciled daily sales transactions to balance day-to-day revenue MIS / Reporting.
  • Collaborated with merchandise and organized displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and strict adherence to SOP's.
  • Coached Brand associates in product specifications, selling techniques and sales incentives for new inducted staffs and existing employees significantly increasing customer satisfaction ratings and positive feedbacks.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Introduced new methods, practices and systems to reduce turnaround time. Single handedly arranged for New Store Setup and setting up operations procedure's, SOP's.
  • Upheld and communicated various store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled Multiple Stores simultaneously in case of staff crunch for a significant period achieving the desired targets.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Beauty Department Manager

Westside, Tata Trent Ltd.
01.2018 - 11.2021
  • Arranged merchandise to present visually appealing displays and attract client.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Delivered product demonstrations and applications, raising exposure of key brands.
  • Trained personnel in product knowledge and enforced participation in exercises focused on developing key skills for customer conversions.
  • Implemented Sales process improvement initiatives within department.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Managed inventory control procedures during rotational shift.
  • Established team priorities, maintained schedules, and monitored performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Centre Manager

Lakme Salon
09.2017 - 12.2017
  • Collaborated with team members to achieve Centre target results.
  • Worked with customers to understand needs and provide excellent service.
  • Resolved problems, improved operations and provided exceptional service support to Customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Centre Head

Richfeel Trichology Centre
01.2016 - 08.2017
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Handled calls to convert leads to probable customers and address customer inquiries and concerns.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelor of Arts -

Kalinga University
06.2019

Skills

  • Merchandise Strategizing & Sales Strategies to achieve higher sales
  • Detailed & updated Product and Service knowledge about Skin, Makeup and Hair
  • Employee / Staff Training for better customer service experience
  • Administrative Management (Vendors, Suppliers, Brands, etc) for healthy teamwork environment
  • Sales Tracking, Cash Inflow-Outflow Management
  • Stockroom, Inventory Management for higher efficiencies
  • Customer service and engagement

Timeline

Assistant Store Manager

Sephora
08.2024 - Current

Store Manager

Nykaa Ltd.
12.2021 - 07.2024

Beauty Department Manager

Westside, Tata Trent Ltd.
01.2018 - 11.2021

Centre Manager

Lakme Salon
09.2017 - 12.2017

Centre Head

Richfeel Trichology Centre
01.2016 - 08.2017

Bachelor of Arts -

Kalinga University

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NEHA AGARWAL