Neha Allwin D'Souza
Thane
Summary
Results-driven logistics and sales coordination expert with over 8 years of experience in managing export shipments, client relations, and HR administration. Demonstrated ability to foster business development and enhance employee performance, contributing to organizational growth through effective communication and multitasking.
Overview
11
11
years of professional experience
Work History
Logistics Customer Service Representative
TNL Logistics Private Limited
Mumbai
04.2017 - Current
- Managed export shipments (Sea & Air) from initiation to final delivery.
- Coordinated daily shipping operations while fostering strong relationships with customers and shippers to enhance service delivery.
- Resolved operational issues, including overcharging and lost documentation, ensuring seamless logistics and customer satisfaction.
- Negotiated competitive rates for logistics inquiries, optimizing costs for DDP, DDU, DAP, and ExWorks shipments.
- Assisted clients with documentation and procedures including booking, B/L drafts, and shipping instructions.
- Coordinated with CHA, shipping lines, transporters, and overseas agents.
- Issued Bills of Lading and sent pre-alerts to overseas agents.
- Sent rate quotations and freight details to shippers.
- Updated clients with stuffing confirmations and vessel sailing updates.
- Prepared freight invoices and Cargo Arrival Notices (CAN).
- Filed Shipping Instructions with shipping lines.
- Ensured high levels of customer satisfaction and service quality.
Logistic Sales Executive
TNL Logistics Private Limited
Mumbai
12.2021 - Current
- Conducted sales calls and client outreach to generate new business opportunities.
- Performed regular follow-ups with potential customers to convert leads into business.
- Identified potential customers through online research, references, and market leads.
- Sent company profiles and logistics service proposals to prospective clients.
- Shared FCL & LCL rate sheets with shippers.
- Conducted client visits and meetings for business development.
HR Executive
TNL Logistics Private Limited
Mumbai
12.2021 - Current
- Coordinated recruitment activities including interview scheduling and hiring processes.
- Managed HR documentation including appointment letters, joining letters, and relieving letters.
- Resolved employee issues and ensured a positive work environment.
- Maintained employee leave records and attendance management.
- Handled administrative tasks and office coordination.
- Managed office activities such as team events, games, and company outings.
- Maintained office inventory and daily operational requirements.
Sales Executive
Country Club
Mumbai
01.2015 - 03.2017
- Promoted club memberships, sports facilities, and holiday packages.
- Conducted membership presentations and explained benefits to customers.
- Followed up with potential clients to close membership sales.
- Handled indoor sales and customer engagement.
- Assisted members with renewals and membership validity checks.
- Reported daily sales performance to the Team Leader.
Education
Bachelor of Arts (B.A.) -
Bagarka College
01-2012
Higher Secondary Certificate (H.S.C.) -
Bagarka College
01-2009
Secondary School Certificate (S.S.C.) -
Paranjape Vidyalaya
01-2007
Skills
- Logistics Coordination
- Export Documentation
- Sales & Business Development
- Customer Relationship Management
- HR Administration
- Team Coordination
- Problem Solving
- Communication & Negotiation
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Languages
- English
- Marathi
- Hindi
Personal Information
- Hobbies: Listening Music, Dancing, Sports Activities
- Date of Birth: 09/08/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Logistic Sales Executive
TNL Logistics Private Limited
12.2021 - Current
HR Executive
TNL Logistics Private Limited
12.2021 - Current
Logistics Customer Service Representative
TNL Logistics Private Limited
04.2017 - Current
Sales Executive
Country Club
01.2015 - 03.2017
Bachelor of Arts (B.A.) -
Bagarka College
Higher Secondary Certificate (H.S.C.) -
Bagarka College
Secondary School Certificate (S.S.C.) -
Paranjape Vidyalaya