Neha Arora
New Delhi
Summary
With a proven track record at Indraprastha Mahindra Automobiles Pvt. Ltd., I excel in trend detection and analysis, enhancing sales improvement strategies. Skilled in complaint handling and language fluency, I've significantly contributed to customer satisfaction and loyalty. My expertise in data reconciliation reporting and persuasive communication has consistently driven positive outcomes.
Overview
12
12
years of professional experience
Work History
Customer Support Executive
Indraprastha Mahindra Automobiles Pvt. Ltd.
Delhi
10.2023 - Current
- Promoted additional products or services to meet customers' needs.
- Responded to customer inquiries via phone, email and chat.
- Collaborated with other departments to ensure timely resolution of customer requests.
CRE : Customer Relationship Executive
Bagga Link (Hyundai)
Delhi
04.2023 - 09.2023
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with other team members to develop solutions for difficult customer problems.
Tele Caller & Sales
Landmark Insurance Brokers Pvt. Ltd.
Delhi
10.2022 - 03.2023
- Developed new leads each day at or above quotas.
- Answered incoming calls and provided accurate information to customers.
Tele Caller & Sales,Office Management & Accountant
Prem Aqua Filteration
Delhi
07.2021 - 09.2022
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Answered incoming calls and provided accurate information to customers.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Tele Caller & Sales, Receptionist
N.K. Computers (Software Development & Training Institute)
Amritsar
09.2018 - 01.2020
- Collaborated with new customers to give details about company offerings.
- Kept records of customer interactions and transactions; recording details of inquiries and comments.
- Updated customer information in the database accurately.
Tele Caller & Sales
Tele One
Delhi
08.2015 - 08.2018
- Answered incoming calls and provided accurate information to customers.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Tele Caller, Sales, Receptionist
NDCC Coaching Centre
Delhi
03.2013 - 07.2015
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Followed up on sales leads through outbound calling.
- Suggested process improvements to increase efficiency of the department.
Education
Professional Computer Basic - Information Technology
N.K. Computers
Amritsar, Punjab05-2017
Bachelor of Commerce -
University Sikkim
Sikkim06-2011
Skills
- Trend detection and analysis
- Data reconciliation reporting
- Complaint handling
- Language fluency
- Order fulfillment
- Retail operations management
- Sales improvement
Languages
English
First Language
Timeline
Customer Support Executive
Indraprastha Mahindra Automobiles Pvt. Ltd.
10.2023 - Current
CRE : Customer Relationship Executive
Bagga Link (Hyundai)
04.2023 - 09.2023
Tele Caller & Sales
Landmark Insurance Brokers Pvt. Ltd.
10.2022 - 03.2023
Tele Caller & Sales,Office Management & Accountant
Prem Aqua Filteration
07.2021 - 09.2022
Tele Caller & Sales, Receptionist
N.K. Computers (Software Development & Training Institute)
09.2018 - 01.2020
Tele Caller & Sales
Tele One
08.2015 - 08.2018
Tele Caller, Sales, Receptionist
NDCC Coaching Centre
03.2013 - 07.2015
Professional Computer Basic - Information Technology
N.K. Computers
Bachelor of Commerce -
University Sikkim
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