Summary
Overview
Work History
Education
Skills
Personal Information
Skill Summary
Awards
Timeline
AssistantManager
Neha Awasthi

Neha Awasthi

Assistant Manager
Noida Extension

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Assistant Manager

GENPACT
Noida
06.2020 - Current
  • GENPACT Achievements: - Prepare & present various weekly/monthly reports pertaining to process/productivity
  • Take up critical transactional queries and get it resolved by interacting with On-shore team
  • Handling IT queries and maintaining trackers for the same
  • Prepare query data on weekly & Monthly basis to track number of queries raised
  • Rich experience of P&C domain in the areas of Policy Administration, Quote Management, Underwriting & Claims handling
  • Rich experience in UK & US insurance market
  • Handling team of 10 employees comprises of SME's/Senior Executives/Executives
  • Responsible for work allocation, leave management system
  • Resolving/Handling day to day queries of the onshore/offshore team
  • Sending weekly and monthly deck to the client
  • Handling escalations from onshore team by doing RCA
  • Responsible for weekly and monthly call with the client
  • Prepare/update process related SOP's
  • Conducts process knowledge assessment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Senior Process Executive

Infosys BPO Ltd.
Pune
09.2018 - 02.2020
  • Developed comprehensive reports to track progress, identify trends, and provide actionable insights for senior management.
  • Collaborated closely with research and development teams to bring innovative ideas from conceptualization through implementation stages.
  • Standardized processes for increased consistency, reliability, and ease of replication across departments.
  • Cultivated strong relationships with stakeholders to integrate their feedback into process improvements.
  • Optimized production quality by identifying bottlenecks and developing targeted solutions.
  • Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.

EXL SERVICE BPO SOLUTIONS PVT LTD NOIDA
08.2011 - 02.2014
  • Promoted to Quality Analyst role within 20 months as a reward for good performance
  • Transitioned process of 3 FTEs within span of 2 months till Go live
  • Received Annual Award within span of 6 months of joining the organization
  • Received multiple appreciations from client
  • Reduced TAT of a process that leads to FTE saving
  • Green belt certified
  • Chasing broker for premium settlement on weekly/monthly basis
  • Give process related training to all the new joiners in my team
  • Resolving/Handling day to day queries of the new joiners
  • Investigate whether we have received the estimated premium for a particular broker or not
  • Prepare reconciliation report on monthly basis to track whether the claims paid matching with the system or not
  • Prepare SQL based report to analyze what premium we have collected and what premium still needs to be collected
  • Prepare/update process related SOP's
  • Cash management and reconciliation using an auto reconciliation tool
  • Producing reports for clients, verifying detailed monthly client statements, reconciling monthly custodian bank statements
  • Taking care of overpayment and underpayment, processing refunds through PeopleSoft for overpayment
  • Scrutinizing client payment documents with our records in Documentum and Mainframe system and work on any discrepancy found, to clear the account balance.

Education

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Skills

P&C Insurance

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Personal Information

  • Domicile: U.P
  • Father's Name: B.K. Awasthi
  • Date of Birth: 01/10/89
  • Nationality: Indian
  • Marital Status: Married

Skill Summary

  • Client Handling
  • Team Handling
  • Process Transition

Awards

  • Received Performer of the Month Award twice.
  • Received Performer of the Quarter Award.
  • Received Idea implementation award.
  • Received Rising Star award within a span of 6 months in Infosys.
  • Received Star Performer of the year in Infosys.
  • Received Spot Award in Infosys.

Timeline

Assistant Manager

GENPACT
06.2020 - Current

Senior Process Executive

Infosys BPO Ltd.
09.2018 - 02.2020

EXL SERVICE BPO SOLUTIONS PVT LTD NOIDA
08.2011 - 02.2014

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Neha AwasthiAssistant Manager