Neha Bedi

• Consistently provided day-to-day reporting within the order management function, ensuring timely and accurate insights into order processing activities.
• Applied Excel skills to effectively manage data, including pivot tables, VLOOKUPs, PPT presentations.
• Ensure the seamless day-to-day flow of order bookings by identifying and addressing any inadequacy in the process.
• Co-ordinate with different teams in ensuring the completion of requirements and activities.

• Gathering technical requirements for various business platforms
• Facilitating seamless collaboration between business stakeholders and developers
• Committed to delivering projects within specified timelines and driving successful product rollouts
• Adheres to rigorous product life cycle management practices to ensure the delivery of top-notch solutions
• Analyze & evaluate business strategy to understand business requirement
• Identify issues and bottlenecks within business processes and develop innovative solutions to address them
• Managed projects within established timelines, meeting or exceeding deadlines for project completion according to SLA
• Participating in project coordination activities, ensuring that all project stakeholders are informed and involved in decision-making processes
• Client On-boarding, defining scope, Creating Dashboards, Communicating & demonstrating project to stakeholders effectively
• Weekly projects updates over mail
• Ensure the system is aligned with the functional specifications and meets client expectations
• Preparing business requirement and strategy presentations to present during stakeholders meeting
• Handling multiple stakeholders requirements & working in their incident tickets to help them resolved the issues over the emails
• Provide training sessions and user support to clients and end-users
• Create user documentation, conduct workshops, and address user queries to ensure smooth system adoption and effective utilization
• Assist users in resolving any immediate issues or challenges that arise during system launch.

• Collaborate with stakeholders, including business users, clients, and technical teams, to gather requirements and document them in a clear and concise manner
• Documenting the gathered requirements using various techniques, such as business requirement documents (BRDs), functional requirement documents (FRDs), user stories, or use cases
• Preparing milestone, NDA, SLA and quotations and sending it over to clients for acceptance
• Assisting in managing organizational change by identifying potential impacts, developing training materials, and facilitating user adoption of new systems or processes
• Evaluate the user journey, user interface (UI), and overall user experience of the eCommerce website or application
• Identify pain points, usability issues, and areas for enhancement
• Collaborate with UX designers to create intuitive and seamless user experiences
• Preparing for UAT
• Continuously monitor and analyze business processes to identify areas for improvement and suggest enhancements
• Monitor the performance of eCommerce initiatives, track KPIs, and conduct post-implementation analysis
• Identify areas for further improvement, propose optimizations, and support ongoing enhancements to meet evolving business needs
• Led end-to-end SDLC process, website and application.

• Managing & motivating team to ensure efficiency and achieve monthly targets
• Train staff about products which helps to achieve daily sales targets
• Preparing KPI for staff and discussing it with them on regular intervals
• Submitting timely reports and prepare presentations/proposals as assigned
• Handling Day to day store operations CRM, ERP software
• Maintaining MIS.

• Interaction with the walk-in clients, introducing the brand
• Representing being human in retail workshops
• Preparing and representing Quarter profit/loss reports during QBRs
• Handled the team of 7 employees
• Evaluating the performance of the employee and marking it in Workday and Oracle system
• Help new joiner in completing all joining formalities and ensuring smooth onboarding
• Managing inventory and ensured the retail products are delivered with no damage
• Creating the detailed performed report of each employee at year-end appraisal and send it to authorized management further
• Managing and motivating the team to increase sales.