Neha Bhandari

• Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
• Provide new customers with proper paperwork to establish credit.
• Managing the order & dispatch position of the client.
• Analyse Backlog (Discover Report) and schedule order shipments.
• Communicate with customers by telephone and e-mail to provide lead-time, pricing, or investigate issues, payment follow-ups and to correct errors in accounts.
• Process Sales Orders per established guidelines; coordinating with Accounting for credit matters, Aftermarket Service Specialist for pricing, and Production Planning, as necessary.
• Respond expeditiously to Request for Quote (RFQ) with standard prices and terms.
• Process Material Return Request per established guidelines.
• Ensure timely flow of quotations in order to maximize our competitive edge and win order
• Proficiency in Microsoft Office Suite & CRM management

Managed daily branch operations and Sales for optimal productivity and customer satisfaction.

• International Market Acquisition - Lead generation, folow up and development either directly or through agents.
• Making Quotation.
• Work with the agents to define and develop territory to increase new and existing sales
• Provide new customers with proper paperwork to establish credit.
• Managing the order & dispatch position of the International client.
• Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.

*Managing the order & dispatch position of the client.

*Handling the queries of the clients related to Quality, shortage etc.

*Production Planning.

*Assisting in making quotations to the clients as per the approved samples.

* Check on compliance of the company And Sub Brokers in Accordance with SEBI.

*Providing Margins to Client for trading.

Making entries related to the pay in and pay out of the clients from the branches.

Handling Banking related transactions.