Neha Bhardwaj
MEERUT
Summary
Accomplished in elevating customer satisfaction and driving user engagement, I leveraged complaint handling and teamwork skills at Luckyadda Gaming Platform to resolve complex issues, enhancing service delivery. My proactive approach in content moderation at Achat Social Media Entertainment Application significantly improved online safety, showcasing my problem-solving abilities and dedication to results. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Luckyadda Gaming Platform (Alpha Iota)
2024.07 - Current
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
Content Moderator / VIP Customer Support
Achat Social Media Entertainment Application
2023.02 - 2024.06
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Convince the potential users to purchase VIP Scheme and use it's special benefits
Team Leader
Sikwin.Com Gaming Platform
2020.04 - 2023.01
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Human Resources Manager
R1 International
2017.08 - 2020.03
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Relationship Manager
Bajaj Allianz General Insurance
2015.06 - 2017.07
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Monitored customer feedback and generated reports to identify areas of improvement.
Sales Manager
Vinex Enterprises
2011.06 - 2014.10
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
LL.B - Law (Pre-Law)
Chaudhary Charan Singh University
Meerut, India07.2020
MBA - Human Resources Management
Uttar Pradesh Technical University
Lucknow, India07.2010
B.Com - Commerce
Chaudhary Charan Singh University
Meerut07.2008
HSC - Commerce
CBSE
Meerut, India05.2005
High School Diploma -
CBSE
Meerut05.2003
Skills
- Customer Success Management
- Complaint Handling
- Data Management
- Report Generation
- Problem-Solving
- Teamwork and Collaboration
- Online Chat Support
- Customer Service
- Organizational Skills
Certification
- Diploma in computer applications (ADCA) with A+ grade.
- Certificate of memory course with 83% by Mr. Sudhanshu Singhal (winner of Genius book of world record in memory course).
Hobbies
Surfing on internet
Reading books and
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Customer Support Representative
Luckyadda Gaming Platform (Alpha Iota)
2024.07 - Current
Content Moderator / VIP Customer Support
Achat Social Media Entertainment Application
2023.02 - 2024.06
Team Leader
Sikwin.Com Gaming Platform
2020.04 - 2023.01
Human Resources Manager
R1 International
2017.08 - 2020.03
Relationship Manager
Bajaj Allianz General Insurance
2015.06 - 2017.07
Sales Manager
Vinex Enterprises
2011.06 - 2014.10
LL.B - Law (Pre-Law)
Chaudhary Charan Singh University
MBA - Human Resources Management
Uttar Pradesh Technical University
B.Com - Commerce
Chaudhary Charan Singh University
HSC - Commerce
CBSE
High School Diploma -
CBSE
- Diploma in computer applications (ADCA) with A+ grade.
- Certificate of memory course with 83% by Mr. Sudhanshu Singhal (winner of Genius book of world record in memory course).
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