Neha Bhardwaj

• Company Overview: UAE WIO Bank - Blended process
• Customer Support - Front Office
• Handling queries via Incoming calls, Whatsapp and emails.

Third Party Contract : Pyramid IT Consulting Pvt Ltd

• Used to deal with the customers from the United States and Canada.
• First point of contact for all the customer related issues.

• Attend customer enquiries and fix bugs.
• Support and communicate regarding application learning.
• Provide knowledge to customers on technologies through Phone, Email, Chat, over Hangout and Skype video calls.

Process: American Express Lombard

• Selling of Investment products like Insurance Plans, General Insurance & Group Insurance etc.
• Responsible to call Amex card users to demonstrate investment products for sales growth.

• Handle Presentations, Product demos and closing the case keeping all the major aspects in front of existing and new customer for future sales.