Neha Bhatia
Gurgaon
Summary
Network Security Professional with 13 years of experience in Networking and Communication, specializing in Network and Information Security, Routing and Switching, and protocols including TCP/IP. Hardworking Technical Specialist leveraging training and problem-solving abilities to contribute technical knowledge to company and employee success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity.
Overview
11
11
years of professional experience
Work History
Technical Specialist
HCL Technologies
Noida
01.2021 - 12.2022
- Worked as a Technical Specialist for the security domain, I handled the newly proposed solution on behalf of HCL to the clients by presenting Managed Security Solutions through design, implementation, and automation.
- Continuous improvement in current design and process.
- Upgrades on Checkpoint and Palo Alto Firewalls.
- Design architectural network flow Visio's for proper understandings.
- Implementing security devices, cloud-based & On-prem firewalls as per requirement.
- Identifying & Mitigating Gaps & Risk in currently implemented security solutions to comply with Industry Benchmarks.
- Migrating legacy architectures on NextGen platforms and deploying High Availability Failover frameworks including RMA's.
- Analyse firewall policies under Governance, Risk and Compliance periodically.
- Maintain Change control flow via dedicated process under ITIL framework and always adhere on same with healthy and clean audit trails.
- Recommends resolutions to complex matters of significance.
- Involved in Designing of Security principles & architectures to comply solution with industry framework.
- Team size: 20
- Collaborated with cross-functional teams to resolve technical issues effectively.
- Provided technical support for software applications and systems integration.
Security Specialist
British Telecom
Gurgaon
08.2015 - 12.2020
- Troubleshot and implemented customer network issues involving firewalls and proxies.
- Configured, troubleshot, and upgraded firewalls for clients addressing software and hardware problems.
- Maintained high availability in clustered firewall environments to ensure uninterrupted service.
- Executed changes in firewall policies, renewed certificates, and licenses per client requirements.
- Collected critical debug information necessary for troubleshooting processes.
- Analyzed traffic reaching Zscaler proxy and managed SSL bypassing according to client needs.
- Conducted risk assessments to identify vulnerabilities in security protocols for various clients.
- Monitored security systems to detect and respond to potential threats effectively.
- Monitored security systems to identify and respond to potential threats.
- Conducted risk assessments to evaluate vulnerabilities in security protocols.
Network Engineer (VPN) [Cisco TAC]
Aricent Technologies
Gurgaon
12.2011 - 07.2015
- Working as a TAC Engineer for CISCO, handling cases for VPN team and troubleshooting the tickets raised by BU’s and Clients for CISCO.
- Concentration on security platform, particularly troubleshooting and/or debugging network-related problems for VPN and for ASA/PIX.
- Configure the IPSEC site to site and remote access VPN on the Cisco Routers, ASA.
- Helping the customers configuring the GRE, L2TPoverIPSEC, U-Turning and VPN failover on the Cisco Devices.
- Handle all the issues related to the VPN, suggesting the customer the best way to implement the VPN.
- Handles the priority cases for the customer and involve the developers if seems any weird issue to find out any bug possibility.
- Recreates the issue at our end, if customer can’t change anything in the production and check if we also see the same behavior which customer is seeing.
- Configure different kind of VPNs as per client’s requirements on firewalls and routers.
- Monitor the Firewall’s policies and VPN configuration.
- To collect the critical debugs required for the troubleshooting purposes.
- To work on Priority 1 cases with a network down situation.
- Meeting Service Level Agreement on cases based on their priority.
- Addressing performance bottlenecks and ensuring maximum network uptime.
- Key areas of work: Configuring and Troubleshooting on firewalls like Cisco ASA, Checkpoint, Fortinet and Palo Alto Firewalls.
- Research and troubleshooting compatibility issues of Cisco devices with other Vendor products.
- Implemented EZVPN solution (client mode and network extension mode) between various Cisco devices.
- Implemented VPN Failover that enabled a second VPN tunnel, in the event the primary tunnel fails.
- Configured Site to Site and Remote Access VPN between various Cisco and other IPSEC.
- Team size: 18
Education
M.Tech - Computer Infrastructure
BITS Pilani
Pilani01.2019
Skills
- Checkpoint, Palo Alto, and Cisco firewalls
- Managed security solutions
- Network security architecture
- Bluecoat proxy and Fortinet firewall
- Zscaler cloud security
- Vulnerability assessment and penetration testing
- Technical documentation
- Incident response management
- Change management strategies
- Technical troubleshooting expertise
Technical Expertise
Checkpoint Firewall, 9 Years, Palo Alto Firewall, 8 Years, Cisco Firewall, 10 Years, Zscaler, 5 Years, Bluecoat Proxy, 6 Years, Fortinet Firewall, 5 Years, VAPT & Technical documentation.
Professional Activities Certifications Trainings
- CCNA, Cisco, 2012
- Azure Security Engineer Associate, Azure, 2023
- Azure Fundamentals, Azure, 2023
- AWS certified solutions architect-professional, AWS, 2022
- ZIA, Zscaler, 2023
- ZPA, Zscaler, 2023
- PCNSA, Palo Alto, 2024
Visa Information
India, India
Domain Expertise
- Network, ISE, R&S, 3 years
- Security, Cloud Security, Firewall, Proxy, AWS, Azure, 13 years
Profile Summary - Total Experience
13 Years
Timeline
Technical Specialist
HCL Technologies
01.2021 - 12.2022
Security Specialist
British Telecom
08.2015 - 12.2020
Network Engineer (VPN) [Cisco TAC]
Aricent Technologies
12.2011 - 07.2015
M.Tech - Computer Infrastructure
BITS Pilani
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