Neha Bhist

Role - Key Account Management

• Collaborated with internal & external stakeholders for sales support to retain and grow business.
• Liasoned with Senior management to drive strategy and implement new processes.
• To strategize and plan business activities across national and regional partners in broking and corporate agency space
• To maneuver cross functions coordination for successful execution of projects related to large scale accounts.
• Sought out opportunities for upselling additional products or services to existing customers.
• Provided training sessions for customers on how best utilize the company's products or services..
• Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
• Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
• Provided input into product development and marketing strategies based on key account feedback and requirements.
• Facilitated end to end IT integration for partner inclusive of budgeting, demo,BRF,testing, deployment
• Led quarterly and annual planning meetings with key accounts to align business goals and strategies.
• Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.

Achievements

Won Best KAM - Emerging FY 23

Grew Geojit to 5X in topline in its second year itself

Delivered highest AoP of 50 Cr each for IIFL & Turtlemint

Role - Call Centre Head

• Setting up In house calling set up and managing vendors for X sell process + VRM process working across various stakeholders - legal, compliance, Underwriting, HR & admin
• Campaign Ideation and management for lead generation and post call drips
• G2R for existing group clients from presentations/quote to sales closure for retail as well as Business Insurance proposal
• Working on identifying vendors and setting up mechanism to drive X sell for LI with existing ABC Base
• Design entire PMS and R & R program on periodic basis to drive business

Achievements

Successfully set up the In house call centre from scratch

Garnered 1Cr plus premium in G2R business which was first of its kind

Role - Bancassuance Specialist (involved travelling across country)

• Worked as National Head at ABSLI for Branch Banking of DBS Bank –in open architecture platform,Spread across India via network of Elite branches with Client NRV of 30L +
• Expertise at NRI Business segment both through In house & suitcase selling
• Launched various initiatives like Swift payment GST waiver, Paperless logins, CEP channel et al
• Specialist at Customer meet launches & Partner Engagement
• Analyzed market trends and competitor activities to develop effective marketing strategies for bancassurance products.

Achievments

Persistency moved from 72 % to 89% during my supervision

Consistent growth in topline

Setup the CEP channel team pan India

Role - National Head (Bancassurance specialist, involved extensive travel across country)

• Provided analytical rationale to identify, develop and implement activities within allocated account base.
• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
• Heading the Banca Vertical on PBG/NRI/BBG for HDFC relationship.

Achievement

• Had excellent product mix of 86% trad with a 87 % 13th month persistency.
• Delivered highest number of MDRT qualifiers
• Over achieved the targets by 128%.
• Awarded Emerging Star 2019

Role

Dual Resposibility - NRM Role

Acquisition Head (CA & SFB) :

‑Identifying key accounts, driving presentations, workshops to support acquisition

‑Work on B‑O‑T model for smooth onboarding of newly acquired partners

‑Heading West & South for acquisition & sales for third party distribution.

- Contributed to overall development of channel by mentoring acquisition team across country

Facilitating project like Bajaj ‑ One Brand, One partnership – includes tie up with all 3 sisters concerns.

‑Developed and facilitated training programs for employees and partners

‑To ensure Life insurance is given prime importance among the fee product, roll out initiatives with the E governance relationship of Vakrangee & SBI CAP Securities

‑Hiring across geographies, setting business , Conduct governing council meetings, and provide know‑how to the channel /partner grow the business

- Working closely with PIT & IT team for paperless issuance process and Virtual assistance portal .

‑As part of core distribution team, along with SMT, actively partnered with key stakeholders to streamline different processes, Technology Platforms resulting into new distribution ideas resulting better efficiency across channels.

‑Associated in strategy design , quick delivery, handling the complex distribution

Achievements:

Onboarded partners like - SBICAP, Philip Capital,Motilal Oswal and worked extensively on RFP for ESAP

‑Also spearheading the Customer Centricity program – NPS across channels and Program ‑ Unnati

‑Initiated the Gender Diversity Program for the Organization.

Role - Sales Head Direct Marketing

• Heading West for Direct Marketing ‑ Preferred Vertical, a new vertical setup with Online Lead Aggregators.
• Contribute to the overall distribution strategy of the vertical and specifically to the business strategy by planning and executing business plans that meet desired targets in the designated zone(s)/area/territory.
• Having a team of 9 BMs, 81 Front Line Sales Executives across Mumbai and Pune.
• Ensure smooth flow Leads Management System for entire team by working at micro level for various campaigns like BBPC, D2C, Dream Quest .
• Increase activation through small recognition platforms. Have successfully done corporate tie up for worksite across the year with the parent company like FRL , FSL et al
• Manage Productivity, Training, Career Progression, Business Quality through regular audits.
• Coordinate with HR, Operations, Admin Teams for smooth flow functioning of team aligning them for Highest achievement Orientation by driving programs Like 30 – 60 – 90 . Handling mall assurance , corporate worksite, micro marketing activities and working on projects like NPS and Hyper – market , working on developing video nuggets with the L & D team for sales development .

Achievements

• Have successfully achieved 94 % of Target Vs Achievement in JFM 2016 – making West the No. 1 Region with highest ticket case of 40 lacs regular premium

Role - Bancassurance Specialist

Regional Manager

June 2014 – July 2015

• Develop, agree and implement the short, medium and long term plans to achieve sales volumes and profitability of products in the designated zone(s)/area/territory as set out by the Senior Management- Bancassurance, Business Partnerships & Alternate Distribution
• Contribute to the overall distribution strategy of the vertical and specifically to the business strategy by planning and executing business plans that meet desired targets in the designated zone(s)/area/territory.
• Build and maintain healthy relationships with key strategic partners and develop sales though the Bancassurance & Alternate Distribution Channels in the zone(s)/area/territory.
• Monitor execution of project and sales plans for each of the assigned strategic partners in the region.
• Develop a strong and robust MIS for successful management of the vertical strategy and operational budgets in the designated zone(s)/area/territory
• Execute the Sales training strategy and skills development plan for sales force, bank employees and other strategic partners in the zone(s)/area/territory
• Establish the Sales Team in the designated zone(s)/area/territory as a key strategic driver of business with appropriate systems and processes to facilitate enhanced sales effectiveness, smooth relationship management with partners and ongoing increasing contribution to business plan
• Evaluate pre and post sales processes to reduce the TATs
• Plan the sales structures in the designated zone(s)/area/territory, entrench relationship, recruitment and training of agents in order to achieve the required profile and impact in the market through products positioning and creation of various distribution channels of the business
• Direct effective, motivated and business results focused team to achieve pre - defined targets vis - à - vis cost, quality and Turn Around Time parameters
• Support the partner on all service related requirements like surrenders, endorsements, refund cheques, claims,persistency etc.
• Control cheque bounce, FLC, PSC Dispute, etc with the help of the partner
• Ensure maximum resources in the sales force of the zone(s)/area/territory are IRDA certified
• Actively participate in creating a challenging, empowered and supportive environment for one's team providing adequate growth and development opportunities both professionally and personally. Further, execute the remuneration and reward strategy for the team

Achievements :

Ranked amongst Top 3 Pan India

Qualified for Shanghai in JFM target

Awarded Best Mentor JFM – AFP channel

Growth Path – Agency Nov.’09 – Jun’14

Joined as a Deputy Branch Manager in Nov.`2009

Promoted as Branch Manager in April`2011

Promoted as Branch Head in April`2013

Promoted as Cluster Manager in April`2014

Role : Branch Manager

• Responsible for overall branch performance in Pune
• Identify potential catchment areas and develop distribution in them
• Coach, Train and support the reporting Managers , Agents
• Monitor and review the performance of Reporting Mangers and Business Associates from time to time reviews, interventions like townhalls, score card evaluations
• Maintain utmost levels of responsiveness to requirements from the Regional / Zonal / National Head
• Built the Distribution through New Agents , Business mentors.
• Drive growth in business through Agent Activity, Case Size and Case Rate.
• Organizing periodic training for the Business Associates and Advisor on products and business awareness
• Provide operational support to Business Associates in terms of business submission, issuance, pending resolve, new advisor licensing, etc.
• Ensure good quality business to achieve the required persistency standards. Monitor collection of modal FYP and Renewal premiums
• Ensure compliance to internal sales process & other compliance standards.
• Maintain required trackers & reports to be submitted to various stakeholders

Role : Branch Head

• Responsible for the sales, retention, activation target of the branch along with recruiting, mentoring of front line managers and advisors
• Responsible for agency engagement , and execution of various projects like – millennium market, 7 +2 + 1 model and the only all women branch in west
• Responsible for a better coordination with Operations, Training & Recruitment Team
• Responsible for quality of business and regular audit checks
• Mentoring & Grooming the BMs/DBMs to help them manage their branches smoothly and in an efficient way
• Ensure performance management of managers by giving them right kind of support & mentoring.
• Responsible for quality of business and regular audit checks.

Achievements in Agency

Awarded Best BM/BH for 3 consecutive years – 2011, 2012 & 2013

Qualified for Bangkok convention twice

Qualified for “ I am a champion ”- Branch Category contest – Director’s Desk

Completed LIMRA training certification course

• Responsible for selling personal loans in the market to Professionals
• Responsible to meet monthly targets set by the bank
• Responsible for various promotional activities to create data base and source the business
• Responsible for an ethical selling and provide excellent customer service
• Responsible to reach out to all SMEs located in and around Pune in various MIDCs/SEZs
• Responsible for tie ups with various professional groups like IDA/IMA and study circles of Chartered Accountants

• Handling team of tele callers and executives for personal loan selling Constantly motivate and mentor the team to achieve monthly targets Participate and conduct promotional events for data collections, To reach out to all SMEs located in and around Pune in various MIDCs/SEZs Handling a team of tele caller and pick up executives for personal loan (cross sell , top up , PC,MP,SE NP ) Was in charge of end to end business of Personal Loans from sourcing, disbursement, collections of loans
• Had expertise in PC, MP ‑ loans for professional from MIDC areas and MP ‑Doctors fraternity across Pune
• This involved data acquiring , data mining , lead gen ,conducting activities for the same as well.