Neha Biswas

Seeking challenging assignments in Consumer Banking/ Commercial Banking/ Banking Operations with an organization of repute, preferably in the IT Banking Services industry

Self-motivating individual with a proven track record of close to 12 years of experience with ICICI Bank across various business lines – Consumer Banking, Asset Management, Wealth Management, and Customer Servicing. Proven abilities in acquiring new customers, acquiring HIGH NET WORTH customers, generating new business and managing product profitability. Attained proficiency in operations & marketing activities. Holds the distinction of accomplishing revenue increase. A keen analysis with competency in understanding business needs, designing roadmaps and designing a suitable product as per market needs. Adept at carrying out timely and accurate reporting and analysis of the business. Hands-on experience in Banking solutions and in-depth knowledge of Banking processes and systems, Domain knowledge of banking processes, Compliance, Account Reconciliation, Process development activities, and operations to accomplish given plans & and goals. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Insightful Information Technology Manager with Number years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful Number-year record of building positive relationships with internal and external stakeholders. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with Number years of experience in Industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Received Certificate of Excellence Customer Service Award from ICICI BANK
• Received trophy and certificate from ZONAL HEAD, RETAIL BUSINESS HEAD, EXECUTIVE DIRECTOR (ED) (ICICI BANK LTD) from Bharuch Branch -TOP PERFORMANCE in the cross-sell of Life Insurance, Mutual Fund as well as to maintain the TOP SERVICE to clients of the bank.
• Received trophy and certificate from Zonal Head, Regional Head, and Business head (ICICI BANK LTD) From Kalyani Nagar Pune Branch-Top Performance in the cross-selling of Life Insurance, Mutual Fund, General Insurance.
• Complete Certification in Udemy Course of SDET Training: Selenium WebDriver, Java Project & Code Tests.
• Complete Certification in Udemy Course SDET/QA Automation Interview Kit+ Java Logic Programs.
• Complete Certification in Udemy Course Digital banking and Information technology (IT) in banks.
• Done Certification in IRDA for Life Insurance.
• Done NISM Certification AMFI for Mutual Funds.
• Complete Certification in Udemy Course in “The Business Analysis Certification Program (IIBA -ECBA)”
• Complete Infosys global Agile Developer Certification

• Passport Number: T6298162
• Date of Birth: 08/01/83