Summary
Overview
Work History
Education
Skills
Business, Functional and Technical Expertise
Certification
Accomplishments
Affiliations
Languages
References
Personal Information
Timeline
Generic

Neha Biyani

Pune

Summary

Systematic Release Manager dedicated to leading the deployment of defect-free products. Experienced in collaborating with development, quality assurance and business analysts to achieve internal and customer expectations. Adept at working effectively unsupervised and quickly mastering new skills. Highly-motivated employee with desire to take on new challenges.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Release Manager

Communisis UK Ltd
Home Based
01.2022 - 12.2024
  • Worked closely with the Change Managers, Project Managers and Product Owners from different portfolios across IT to have a centralized view of all releases.
  • Coordinated release content and effort based on business priority.
  • Ensured all changes follow defined change process.
  • Ensured changes are delivered into the production environment with minimal Business impact.
  • Ensured risks to IT infrastructure and business processes are minimized by assessing individual/conflicting changes, managing the scheduling of changes and making sure changes moving into production aid the business’ objectives.
  • Conducted Release Readiness reviews, Milestone Reviews and Business Go/No-Go reviews.
  • Owned and maintained supporting documentation and collateral to support client delivery in the change management.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided technical support during installation. Collaborated with cross-functional teams to troubleshoot and resolve any issues encountered during the software release process.
  • Monitored application performance after deployment to ensure quality assurance objectives were met.
  • Performed post-release reviews in order to identify areas where improvements can be made.

Technical Analyst

Communisis UK Ltd
Hybrid - Liverpool
07.2018 - 12.2021
  • Liaised extensively with client, client services, and provided support to Technical Account Manager.
  • Analyzed clients' existing solutions, system and business practices.
  • Overseen the change/solution development life cycle and pre-empted any issues that might arise during the process.
  • Facilitated communication between clients and internal teams regarding technology related topics.
  • Performed data mapping and documented interfaces between customer and internal systems, technologies and processes.
  • Worked closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and customer satisfaction.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Ensured that budgets are added to and deadlines are met.
  • Performed root cause analysis for reported incidents with a focus on identifying potential systemic problems.
  • Identified options for potential standardization of changes from both a technical and a business perspective.

Technology Analyst

Infosys Ltd
Irving, TX
12.2014 - 04.2018
  • Collaborated with Business and Application owners to understand legacy application and implement the feature in new application.
  • Prepared reports outlining findings from analysis activities along with recommended solutions.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Documented best practices for future reference when building similar applications.
  • Prepared relevant training material and mentored team on technical issues.

Team Lead

Capgemini India Pvt Ltd
Pune
08.2007 - 11.2014
  • Elicited functional/non-functional Business requirements from stakeholders and analyzed to develop functional & technical designs. Identified potential risk & issues.
  • Tracked and monitored requirements using Requirement Traceability matrix.
  • Assigned projects and distributed tasks to team members, tracked project schedules and budget, provided weekly/monthly reporting to management.
  • Oversaw in-project technology deployment, lending technical guidance and leadership to complete objectives.
  • Conducted thorough quality checks to verify conformance to specifications.
    Identified system deficiencies and implemented effective solutions.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Prepared relevant training material and mentored team on technical issues, relevant processes and procedures.
  • Managed a team of 6, held regular one-on-one sessions to encourage personal development.

Onsite Coordinator

Capgemini Services
Mexico D. F.
10.2010 - 06.2011
  • Involved in requirement gathering & high-level analysis; complexity, size and efforts establishment and development plan creation.
  • Collaborated with other departments within the organization to develop effective solution and ensured successful implementation.
  • Organized client meetings to provide project updates. Coordinated between Client & offshore team.
  • Reviewed changes made by team prior to deployment ensuring all coding standards are met.
  • Collaborated with client and other teams to discuss new opportunities.

Education

Bachelor of Science -

Kanoria Mahila Mahavidhyalaya
Jaipur, Rajasthan, India
01-2007

Skills

  • Technical Analysis
  • Coordination and Collaboration
  • Quality Control
  • Work Planning and Prioritization
  • Schedule Management
  • Technology Implementation
  • Attention to Detail

Business, Functional and Technical Expertise

Business Domain: Credit Cards, Retail Banking
Functional Domain: Customer Communication Management (CCM) and Enterprise Content Management (ECM)
Applications: OT Exstream, Mainframe
Languages: COBOL, JCL, C, SQL
Operating System: MVS, Windows, Unix/Linux
Database: VSAM, DB2

Certification

  • HP Technical Certified I - Exstream Software - Design and Production [2012]

Accomplishments

  • Prepared case study for innovative design solutions for 1) reporting excluded messages, 2) supporting multiple sub-inserts per insert in OpenText Exstream.
  • Developed utilities to automate mundane tasks – (1) Mass Scheduling updation, (2) NDM process extraction, (3) Batch Jobs reporting, (4) Compare, report and update Parms in various environments using excel/mainframe macros.

Affiliations

  • 'Gem of an Associate' award
  • 'Ubharta Sitara' (Rising Star) award
  • On the Spot Awards
  • Best Learner in Fresher Learning Program

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2

References

References available upon request.

Personal Information

  • Date of Birth: 23/09/1987
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Release Manager

Communisis UK Ltd
01.2022 - 12.2024

Technical Analyst

Communisis UK Ltd
07.2018 - 12.2021

Technology Analyst

Infosys Ltd
12.2014 - 04.2018

Onsite Coordinator

Capgemini Services
10.2010 - 06.2011

Team Lead

Capgemini India Pvt Ltd
08.2007 - 11.2014

Bachelor of Science -

Kanoria Mahila Mahavidhyalaya
Neha Biyani