Open To Work
NEHA BOSE
Hyderabad
Work Preference
Summary
Certified Scrum Master with over 12 years of experience, including 4 years in agile delivery leadership. Demonstrated success in guiding teams to develop high-quality software solutions on schedule and within budget. Expertise in various agile methodologies, stakeholder management, and sprint planning. Highly organized in overseeing complex projects with multiple deadlines.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Manager - Project Operations & Scrum Master
Coromandel
Hyderabad
09.2025 - Current
- Lead Agile delivery for HR-technology initiatives, coaching cross-functional teams on Scrum principles and Agile ways of working to drive consistent Sprint Goal achievement.
- Facilitate all core Scrum ceremonies - Sprint Planning, Daily Scrum, Sprint Reviews, and Retrospectives - building transparency, team alignment, and a culture of continuous improvement.
- Improved sprint predictability by 80% by strengthening backlog refinement, story readiness, and dependency tracking across delivery teams.
- Collaborated with Product Owners and Business Analysts to refine backlog, clarify acceptance criteria, and strengthen Definition of Ready/Done adherence to align delivery with Sprint Goals.
- Reduced average impediment resolution time from 6 days to 3 days through structured blocker tracking and disciplined stakeholder follow-up.
- Facilitated Agile delivery across 3 concurrent cross-functional teams (24 members), achieving a track record of 100+ sprint cycles across Scrum Master engagements.
Manager - Project Coordinator & Scrum Master
Enfinity Global
Hyderabad
08.2022 - 09.2025
- Served as Scrum Master for a Salesforce CRM Transformation initiative and a Darwinbox HRMS/HCM rollout, facilitating Sprint Planning, Daily Scrum, Reviews, and Retrospectives for cross-functional teams.
- Reduced Sprint spillovers by 30% by tracking Jira Velocity, Burndown, and Cycle Time trends to surface delivery risk early and course-correct mid-sprint.
- Reduced average blocker resolution time by ~20% through structured impediment tracking, escalation pathways, and stakeholder collaboration across cross-functional dependencies.
- Used Jira boards alongside Sprint boards to track cross-functional support and dependency items outside the core sprint cadence.
- Maintained Jira dashboards, Confluence documentation, and RAID logs, giving stakeholders and leadership real-time visibility into delivery progress, risks, and dependencies.
- Facilitated 80+ Sprint Retrospectives, converting recurring team challenges into actionable improvement items and driving 60% of those actions through to completion.
- Partnered with Product Owners and Business Analysts to refine Epics, User Stories, and Acceptance Criteria, resolving API dependencies and environment constraints that threatened Sprint commitments.
Front Desk Manager / Assistant Front Desk Manager
Marriott International
Hyderabad
01.2019 - 01.2022
- Coordinated front-office operations and resolved multi-stakeholder escalations by identifying root causes and driving timely resolutions.
Manager - Guest Relations & Executive Lounge
Westin
Pune
01.2017 - 01.2019
- Elevated guest satisfaction scores by 35% through team service improvements, training and mentoring staff on service standards and customer-focused problem-solving.
Early Career
Marriott International, Novotel, Radisson Blu
01.2012 - 01.2017
- Built foundational experience in team coordination, stakeholder communication, and process compliance across fast-paced, service-driven operations.
Education
B.Sc. - Hospitality Administration & Hotel Management
Ranjitha Institute of Hotel Management
Bhubaneswar01-2012
Skills
- Agile methodology and coaching
- Sprint goal setting and impediment resolution
- Risk management and team empowerment
- Project visibility and cross-functional facilitation
- Stakeholder management and communication
- Resource Management
- Capacity Planning
- Jira and Confluence expertise
- API dependencies management
- CRM implementation strategies
- HR technology integration and change management
- Software Development Life Cycle (SDLC)
- CI/CD Pipeline Fundamentals
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 01/01/26, 01/01/28
- SAFe Scrum Master (SSM), In Progress
Languages
- English
- Hindi
- Bengali
Tools And Platforms
- Jira
- Confluence
- Jira Align (Familiarity)
- Salesforce CRM
- Darwinbox HRMS/HCM
- Advanced Excel
Timeline
Manager - Project Operations & Scrum Master
Coromandel
09.2025 - Current
Manager - Project Coordinator & Scrum Master
Enfinity Global
08.2022 - 09.2025
Front Desk Manager / Assistant Front Desk Manager
Marriott International
01.2019 - 01.2022
Manager - Guest Relations & Executive Lounge
Westin
01.2017 - 01.2019
Early Career
Marriott International, Novotel, Radisson Blu
01.2012 - 01.2017
B.Sc. - Hospitality Administration & Hotel Management
Ranjitha Institute of Hotel Management