NEHA CHAKARALA

• Running investigations and manual research on return requests related to losses occurred during FBA processes following SOPs to determine an accurate seller-facing decision.
• Leveraging appropriate operational tools to deep dive and demonstrating expertise in handling end-to-end processes and related tools.
• Communicating effectively internally with respective teams and externally with seller sharing the outcomes of the investigations.
• Analyzing data and then applying critical thinking to make judgment
• Escalating when actions needed deviate from defined SOPs. May identify process improvement opportunities (enhancements and pain points) at process/ function level.
• May be involved in testing new tools/processes and recommending improvements.
• Success is determined by achieving productivity, quality, accuracy, and utilization metrics.

• Demonstrated problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy